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No service Sunday morning 2/20

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Conrad Sallian, Support (Posts: 3013)
Feb 20, 2022 3:44:56 pm EST
Hello Everyone,

Our servers are up and running, and we can successfully connect. Besides, the issue is not the free license -both free and commercial licenses connect without an issue.

We noticed that the server cannot be pinged correctly from some locations in the world. This could be a network/internet issue in between.

Could you please ping the DNS name id.remoteutilities.com and report the results, if it pings successfully or if it's a timeout.

Thanks.
Seth, User (Posts: 2)
Feb 20, 2022 4:01:06 pm EST
Support level: Free or trial
Tried ping at 3:00pm CT and get:

Pinging id.remoteutilities.com [64.20.61.146] with 32 bytes of data:
Request timed out.
Request timed out.
Request timed out.
Request timed out.

Ping statistics for 64.20.61.146:
   Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),
Anna Shulkin, User (Posts: 1)
Feb 20, 2022 4:02:00 pm EST
Support level: Free or trial
pinging request times out here as well (Canada)
Joe Gardner, User (Posts: 9)
Feb 20, 2022 4:06:23 pm EST
Support level: Free or trial
time out (Florida)
Anthony Falvo, User (Posts: 12)
Feb 20, 2022 4:10:17 pm EST
Support level: Free or trial
time out Utica NY
Conrad Sallian, Support (Posts: 3013)
Feb 20, 2022 4:15:03 pm EST
Anthony Falvo, User (Posts: 12)
Feb 20, 2022 4:24:50 pm EST
Support level: Free or trial
Traceroute from NY
Attached Files
No service   Sunday morning 2/20
Jeffrey Diamond, User (Posts: 3)
Feb 20, 2022 4:36:12 pm EST
Support level: Free or trial
timed out here in Northern California
Joe Gardner, User (Posts: 9)
Feb 20, 2022 4:37:30 pm EST
Support level: Free or trial
Pretty much the same from florida
Attached Files
No service   Sunday morning 2/20
Jan Kunstar, User (Posts: 1)
Feb 20, 2022 4:46:49 pm EST
Support level: Free or trial
The same in Bratislava, Slovakia:

Pinging id.remoteutilities.com [64.20.61.146] with 32 bytes of data:
Request timed out.
Request timed out.
Request timed out.
Request timed out.

Ping statistics for 64.20.61.146:
   Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),

* Website time zone: America/New_York (UTC -4)