this kinda takes your IT infrastructure out of the picture. If you can connect off the network, then join the network and can still connect - your firewall rules are applying the same rules/policies to your outgoing traffic. Once you restart your viewer it stops working... nothing changes on the firewall side...
Hi Asaf, Firstly I am in Perth WA. I have tried what you suggested and 'hotspotted 4g' via my mobile phone, while my mobile signal isn't great it did make all my hosts come back online - so definitely seems to be a iiNet/TPG related issue but very strangle as I stated some of my local hosts are with iiNet and as soon as I accessed via 4g all came online as if its random IP blocked. Anyway, hopefully RU can resolve the issue soon. Have to wait patiently I suppose and for now 'Hot-Spot 4g via Mobile'. Thanks
In my Agent log I see error relating to IP: 18.104.22.168. Can anyone else check their Agent log - this is for an agent that is greyed out - and see if the same IP address comes up... screenshot attached for reference. This can be accessed via the agent under logging \ show logs folder - choose the latest log file. Its talking about a relay redirect... not sure if it is significant...
my agent error is showing connection time out port 443 id server timeout, which is behind our corporate firewall, which i that case is being blocked as to viewer when i restart all icons are offline ... and this is my error log once again port 443 which again i suspect is blocked on our network, IT have been very aggressive lately closing ports for security 18-10-2021__03:43:39__593 Connection #493784. Connection to "1.KIX Agnes Water NUC". Mode: <Authorization>. Connecting... 18-10-2021__03:43:39__593 InetConnection #493784. Internet connection to 1.KIX Agnes Water NUC (id70.remoteutilities.com:5655). 18-10-2021__03:43:49__598 InetConnection to internet-id server #493784 Error. Name: "1.KIX Agnes Water NUC", host: "id70.remoteutilities.com:5655". Exception class: "EIdConnectTimeout". Message: "Connect timed out.". 18-10-2021__03:43:50__648 Check ID Connection. Connecting...: "id70.remoteutilities.com:5655". 18-10-2021__03:43:59__603 InetConnection to internet-id server #493784 Error. Name: "1.KIX Agnes Water NUC", host: "id70.remoteutilities.com:443". Exception class: "EIdConnectTimeout". Message: "Connect timed out.".
Thank you for the provided logs. The log entries display that Hosts/Agent cannot connect to our intermediary servers on both ports 5655 and 443. Since all of the cases seem to be related to the same ISP, could you please try contacting the TPG/iiNet and submitting a ticket and asking them to investigate the issue regarding our RU servers being blocked?
We could try contacting them ourselves but, unfortunately they most likely won't react since we are not their customers. So the best way to go would be if you send a ticket to the TPG/iiNet ISPs and describe the issue since if they see multiple reports from their own customers then they will most likely react and investigate the issue promptly. Once they respond, you could get their direct contact information or redirect them to us by providing them with our contact information such as our direct support email email@example.com. We could then try to resolve the issue directly with them.
Please let us know if you hear anything back from the TPG/iiNet providers.
Hi All, I have logged a support request with iiNet too but aren't holding my breath as I feel they will comeback as 'nothing is blocked' by them attitude. Anyway, I will update if anything is heard - until then '4g Hot Spot' seems to work for me, at least when I get kicked off one of the 3 [censored] seats we have..