Ken Lee's community posts


Cannot connect to any of my clients

Ken Lee, User (Posts: 6)
Oct 18, 2021 9:53:17 pm EDT
Support level: Free or trial
Good point, checked our NAS access by all our franchises and the same - it's now playing catch-up, backups coming in thick and fast.
Bye for now..

Cannot connect to any of my clients

Ken Lee, User (Posts: 6)
Oct 18, 2021 9:28:24 pm EDT
Support level: Free or trial
Thanks Asaf,
I'm leaving my iiNet support ticket open too, just to see if they have an admission to why I've had downtime..

Cannot connect to any of my clients

Ken Lee, User (Posts: 6)
Oct 18, 2021 9:17:17 pm EDT
Support level: Free or trial
UPDATE: Not sure who's support ticket worked to iiNet or TPG but all my client are online as of just now - whoohoo!!

Cannot connect to any of my clients

Ken Lee, User (Posts: 6)
Oct 18, 2021 9:15:21 pm EDT
Support level: Free or trial
Hi All,
I have logged a support request with iiNet too but aren't holding my breath as I feel they will comeback as 'nothing is blocked' by them attitude. Anyway, I will update if anything is heard - until then '4g Hot Spot' seems to work for me, at least when I get kicked off one of the 3  [censored] seats we have..

Cannot connect to any of my clients

Ken Lee, User (Posts: 6)
Oct 17, 2021 11:02:22 pm EDT
Support level: Free or trial
Hi Asaf,
Firstly I am in Perth WA. I have tried what you suggested and 'hotspotted 4g' via my mobile phone, while my mobile signal isn't great it did make all my hosts come back online - so definitely seems to be a iiNet/TPG related issue but very strangle as I stated some of my local hosts are with iiNet and as soon as I accessed via 4g all came online as if its random IP blocked. Anyway, hopefully RU can resolve the issue soon. Have to wait patiently I suppose and for now 'Hot-Spot 4g via Mobile'. Thanks

Cannot connect to any of my clients

Ken Lee, User (Posts: 6)
Oct 17, 2021 9:09:31 pm EDT
Support level: Free or trial
Hi All,
Firstly I'm a newby to the community. I've been using Remote Utilities (and recommending it) for about 6 months or more with little trouble. My ISP is also iiNet AU and since Friday the 15th Oct I haven't been able to access any of my host PC's. I thought it may have been a gitch with RU Internet servers but have since been following this post and have done all the recommendations but to no avail - still can't connect. I have checked some of the Host PC's and they state 'Ready for connection'. Accessed one of my hosts with a 'Teamviewer' account and used the RU Viewer on that PC (also on iiNet ISP but different location) to remote access a couple of my know hosts and the RU Viewer worked fine. How bazzar - any help appreciated.