Yesterday we've released an update for Remote Utilities - version 18.104.22.168 where we implemented a number of fixes. Could you please try updating your installation to the latest version 22.214.171.124 and see if the issue with the screen blanking still persists? The latest version 126.96.36.199 is available for download on this page. Alternatively, you can update your installation using the Self-Update feature. When updating, please make sure to update both Host and Viewer to the same version.
Please let me know if the issue persists after the update.
I've checked with our developers on this and one of the reasons this issue might be occurring is if Windows OS is not updated to its latest build. Could you please double-check if your Windows is updated to the latest version on both Host and Viewer machine? Here's how you can check if there are any updates are available for your Windows: 1. Click on the Windows Start button in the taskbar, then navigate to: Settings -> Update & Security -> Windows Update. 2. Alternatively, you can click the Check for Windows updates button on this Microsoft help page. After you've updated your machines to the latest Windows build, please try connecting to the remote Host once again and see if this helped to resolve the issue.