Kaelyn C's community posts

Blank host screen feature does not work

Kaelyn C, User (Posts: 11)

May 01, 2021 9:57:29 am EDT

Hi Polina,

I have updated to the latest version for both viewer & host. However, the blank host screen feature is still not working.

I viewed the host log and found an error - Exception: Error TMyOpenSSLSocket.ReadStream. (EMyOpenSSL Exception). I am not sure whether this is related the the blank host screen issue.

Thank you.

Blank host screen feature does not work

Kaelyn C, User (Posts: 11)

Apr 27, 2021 7:31:59 am EDT

Support level: Free or trial

Hi Polina,

Thank you for your assistance.

1) Both viewer & host machines are using Windows 10, 62-bit operating systems.
2) The graphics card driver is updated to the latest version available. The host machine is using Intel® UHD Graphics 630.
3) Yes, there is an antivirus software installed in the host computer. However, I am not able to change the settings as I do not have administrative rights.

Thank you.

Edited:Kaelyn C - Apr 27, 2021 7:59:17 am EDT

Blank host screen feature does not work

Kaelyn C, User (Posts: 11)

Apr 24, 2021 7:50:59 am EDT

Support level: Free or trial

Hi Polina,

I tried disabling the "Use legacy capture mode" feature & restarted my host computer. I also tried to re-enable the feature but the "blank host screen" feature is still not working.

When I try to apply the "Blank host screen" setting, the host log shows that there is cascade error - Wrong iconnectkind - 272908484. May I know what is the error?

May I also check with you what is relay node redirect?

Thank you.

Edited:Kaelyn C - Apr 24, 2021 7:52:02 am EDT

Blank host screen feature does not work

Kaelyn C, User (Posts: 11)

Apr 23, 2021 12:57:14 am EDT

Support level: Free or trial

Hi Polina,

1. I installed remote utilities host on & tried connecting to one computer only.
2. I enabled the feature from both connection properties windows. I also tried disabling & re-enabling the "Blank Host Screen" feature by invoking the properties window from the Toolbar

Thank you

Blank host screen feature does not work

Kaelyn C, User (Posts: 11)

Apr 21, 2021 9:49:35 pm EDT

Support level: Free or trial

Dear Polina,

I am using the Use legacy capture mode feature but the blank host screen feature is not working.

Thank you

Edited:Kaelyn C - Apr 22, 2021 7:45:23 am EDT

Blank host screen feature does not work

Kaelyn C, User (Posts: 11)

Apr 21, 2021 6:34:46 am EDT

Support level: Free or trial

I am using version 7.0.0.3 for both viewer & host. I am not sure whether it is due to the updating of host version, the blank host screen feature is not working

Multiple Monitor Tabbing/Separate windows

Kaelyn C, User (Posts: 11)

Nov 30, 2020 10:25:38 am EST

Support level: Free or trial

Hi Polina,

Okay noted, thank you very much for your help:)

Multiple Monitor Tabbing/Separate windows

Kaelyn C, User (Posts: 11)

Nov 28, 2020 1:29:34 am EST

Support level: Free or trial

Hi Polina,

Thank you for your help.

I have enabled the use legacy capture mode and restarted my host computer but the issue still persist.

Multiple Monitor Tabbing/Separate windows

Kaelyn C, User (Posts: 11)

Nov 27, 2020 12:39:44 am EST

Support level: Free or trial

Hi,

I am currently using the 6.12.2.0 Beta 2 version.

Multiple Monitor Tabbing/Separate windows

Kaelyn C, User (Posts: 11)

Nov 25, 2020 12:20:05 am EST

Support level: Free or trial

Hi, thank you for your reply. I have followed the above steps.

However, when I move my cursor from one viewer window to the other viewer window (eg from the first monitor to the second monitor - host), it does not automatically detect that I have moved my cursor.

I would have to use my mouse to click twice on the second monitor before I can click on the files. Also, when I click on the files displayed on the second monitor, the files displayed on the first monitor would also be clicked.

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