Hello Keith,
Thank you for the provided details.
It seems like the issue only manifests itself in certain circumstances, i.e. we were able to reproduce it initially on Asus machines. Unfortunately, we cannot fully fix it as it's caused by some Windows settings that are applied during the update. Sorry for the inconvenience.
However, please note that we've recently released an updated 6.12.4.0 Beta 4 version. Please try updating your Remote Utilities installation to the latest version to see if this might improve the issue.
The latest 6.12.4.0 Beta 4 version is available for download on
this page. When updating, please make sure to update both Host and Viewer to the same version (or use
Agent and
Portable Viewer instead) to avoid version mismatch that might lead to performance issues or some features not working.
Hope that helps.
