Community

Remote Utilities Viewer for Mac andLinux has been released. Send us your feedback and report bugs in this discussion thread.

black block for cursor image in viewer

Keith Hay, User (Posts: 8)

Jan 19, 2019 8:32:49 am EST

Support level: Starter
thanks Conrad,
  Legacy capture mode seems to resolve the issue.

Keith

black block for cursor image in viewer

Keith Hay, User (Posts: 8)

Jan 19, 2019 8:32:14 am EST

Support level: Starter
thanks Conrad,
Edited:Keith Hay - Jan 19, 2019 8:33:23 am EST

black block for cursor image in viewer

Keith Hay, User (Posts: 8)

Jan 05, 2019 8:46:49 am EST

Support level: Starter
Interestingly, it seems to be associated to the host. If I change the display scaling to 199% on the viewer, but leave the host at 150%, the cursor artifact remains. so it would seem that it is the host that is sending the "block" to the viewer.

Keith

black block for cursor image in viewer

Keith Hay, User (Posts: 8)

Jan 05, 2019 8:23:26 am EST

Support level: Starter
Hi Conrad.
    It happens in just about any app that has text entry ( Word, Edge, IE, Excel). No changes to default Win10  cursor or display properties. I'm doing some further checking as I think it may be associated with default Win10 display scaling as the host I see it on is a new laptop which Windows defaults to 150% scaling because of the screen resolution. In this case the host and viewer are identical with the same default 150% screen scaling.

I definitely has to do with the win10 default display scaling...  If I change the display scaling to 100% on the host the artifact disappears. changing host display back to the default 150% displays the cursor as  the uploaded image

Keith
Edited:Keith Hay - Jan 05, 2019 8:29:59 am EST

black block for cursor image in viewer

Keith Hay, User (Posts: 8)

Jan 04, 2019 9:17:53 am EST

Support level: Starter
running 6.10.3.0 viewer and host on win 10 . Whenever the cursor is positioned to an inputtable field in the host window the cursor changes to a large black block and "ins ert" icon.. quite distracting though it does not seem to affect functionality. I saw this same behavior was observed in 6.10.2.0

Its almost like the text insert icon is se t on  a black background..

Keith
Edited:Keith Hay - Jan 04, 2019 9:19:10 am EST

Version 6.5 BETA

Keith Hay, User (Posts: 8)

Oct 21, 2016 10:31:21 am EDT

Support level: Starter
Is there any specific reason that the remote screen response is significantly slower with Windows 10. I was hoping that the Beta would help improve the response time. It is particularily noticeable on any type of Win10 "system" screen/dialogs such as the login or lock screens. For example, It fairly consistently takes 20-30 seconds for the lock screen to respond to a mouse click or enter key.  Once your in an application( e.g. MSWord) it seems to get better, but response is still a little more laggy than Win7 was. We're seeing this on multiple hosts and clients, even when accessing on fullspeed cable internet. We're running via internet-id using the free id server. We've already hit the common spots by dropping the color depth to 8 bits, and turning off Aero, and removing wallpaper. Its almost like Win10 does some type of "mode switch" when display system dialogs that causes huge delay..
Anyone else seeing this type of performance anomally or have further suggestions?

Keith

Shared local address book

Keith Hay, User (Posts: 8)

Oct 07, 2016 6:49:18 pm EDT

Support level: Starter
is there any way to install the viewer on a Windows PC so that all users on that PC share the same local address book and settings ? We access remote PC's via  InternetID using remote utilities Server.

Keith

Version 6.5 BETA

Keith Hay, User (Posts: 8)

Sep 27, 2016 11:30:32 am EDT

Support level: Starter
Will the Windows beta host work with the current Android client without any issues ? Having to do repeated re-installs of the host when Microsoft forces updates out is getting quite old, so I'm looking at upgrading to the beta host and clients for my support work, but I do sometimes use the Android client as well.

Is there any prospective time-frame for production release ?


Keith
This website uses cookies to improve user experience. By using this website you agree to our Terms of Service and Privacy Policy.