Slow remote connection speed/performance
You can connect to a remote PC in the Full Control and View mode, but the connection is slow.
Possible solutions are listed below.
Remote Utilities is outdated or version mismatch
Make sure that you have installed the latest version of Viewer and Host. See Update Remote Utilities.
Version mismatch between Viewer and Host may lead to performance issues and some features not working.
Internet connection slow
The overall speed and performance are only as good as the slowest network segment between Viewer and Host. Even if there is a broadband hi-speed Internet connection on the Viewer side, a slow 3G or GPRS connection on the Host side may cause degraded performance regardless of the Host CPU power.
Direct connection vs. Internet-ID connection
A direct connection is faster than an Internet-ID connection. Whenever possible, connect directly to a remote PC. If the remote PC is behind a router, it is still possible to connect directly using the port forwarding technique.
Default Internet-ID server vs. Self-hosted server
If you use Internet-ID connection you can make it faster by switching to your own self-hosted server (RU Server). See Server Role—Relay.
High color depth
If remote connection is lagging, try lowering the color depth to 8- or 4-bit color. Go to connection properties, choose the Color and CPU tab and set the color depth.
To improve performance, turn off Windows Aero (Windows 7 only) and the wallpaper on the remote screen. Go to connection properties, choose the Additional properties tab and select Disable Aero and Remove wallpaper.
Go to connection properties, choose the Network tab and enable Economy mode. This can improve performance in certain circumstances.
Low-end or outdated CPU
Although there are no special hardware requirements for Remote Utilities, you need to run the software on a relatively modern PC with enough CPU power and RAM.
High CPU load
If you are running Remote Utilities on a computer with heavy CPU load, this may result in degraded performance. Remote Utilities needs CPU resources just like any other program.
You can tweak CPU usage for specific remote computer. Go to connection properties, choose the Color and CPU tab and drag the slider under CPU Usage to Low. If you want to manually set frames per second (FPS), drag the slider to FPS and select the FPS value in the dropdown list below.
Screen capture mode
Sometimes, changing the default screen capture mode can help:
- On the Host side right-click the Host icon in the system tray and select Settings for Host.
- Go to the Other tab and select Use legacy capture mode.
- Right-click on the Host icon and select Restart Host or simply restart the Host PC.