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[ Closed ] Host and Agent availability for Linux and Mac

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Allan Hall, User (Posts: 30)

Sep 23, 2022 5:53:36 pm EDT

Support level: Pro

Pauline wrote:
we plan to release a first test version of Host for Mac/Linux in a few weeks and a final stable version of Viewer for Mac/Linux by the end of this year.

Maybe it is just me, but over 20 weeks (and counting) seems a tad more than "a few". Although that might be expected since they said "We certainly plan to release Host for Mac/Linux this year." back in 2020.

Pauline, Support (Posts: 2702)

Sep 23, 2022 6:08:12 pm EDT

Hello Fritz and Allan,

Thank you for your messages.

We understand your frustration and apologize for keeping everyone waiting. Unfortunately, the release of Host/Agent for Mac/Linux was delayed and we've previously shared that it's due to the fact that we've decided to use more advanced framework which will make the final product better and more reliable. We appreciate everyone's patience regarding the Mac/Linux release.

Please let us know if you have other questions.

Liam Fermoyle, User (Posts: 4)

Oct 04, 2022 11:33:23 am EDT

Support level: Free or trial

Pauline wrote:

Hello Fritz and Allan,

Thank you for your messages.

We understand your frustration and apologize for keeping everyone waiting. Unfortunately, the release of Host/Agent for Mac/Linux was delayed and we've previously shared that it's due to the fact that we've decided to use more advanced framework which will make the final product better and more reliable. We appreciate everyone's patience regarding the Mac/Linux release.

Please let us know if you have other questions.

I believe there might be some people who are truely losing faith as to when the Host product for MacOS and Linux will be released. Especially now that it will be using a more advanced framework which I would believe will require extensive recoding, in turn pushing any possible release date (following the current trend) far into 2023.

I believe as a company you should provide something of good faith, for example. An Alpha release demo video to show a developer actively testing the host using MacOS and Linux.

Even if this would only be 5 minutes or so long, as long as people can see it is being developed (without exposing any code for copywrite reasons) it will help maintain the faith.

Allan Hall, User (Posts: 30)

Oct 04, 2022 11:44:31 am EDT

Support level: Pro

Liam,

You are correct. After years of being told "soon" and "one of our top priorities" I have lost faith. Not only am I looking for a replacement product but I am making sure I let people know how well Remote Utilities delivers on its promises.

If you know of any good replacements, let me know. I have been trying out several over the past few months and hope to make a move in the near future.

Liam Fermoyle, User (Posts: 4)

Oct 04, 2022 11:57:25 am EDT

Support level: Free or trial

Allan Hall wrote:

Liam,

You are correct. After years of being told "soon" and "one of our top priorities" I have lost faith. Not only am I looking for a replacement product but I am making sure I let people know how well Remote Utilities delivers on its promises.

If you know of any good replacements, let me know. I have been trying out several over the past few months and hope to make a move in the near future.

I am unable to say any replacement on this forum due to t&c's but what had attracted me to this was the non-subscription of it. Free updates for minor versions, and free updates if a major update happens within 12 months of purchase. Do search me on LinkedIn though with my namel, might orange background on the picture :D.

Pauline, Support (Posts: 2702)

Oct 04, 2022 6:54:07 pm EDT

Hello Liam and Allan,

Thank you for the your feedback.

I'll forward your suggestion regarding the demo video to our development department to see if there's something we can do about that.

Please let us know if you have other questions.

R P, User (Posts: 2)

Jan 06, 2023 2:55:12 am EST

Support level: Pro

Hello,

I'd like to ask what's going on with the development of Host or Agent for macOS. Year 2023, will we be able to do it this year?

Pauline, Support (Posts: 2702)

Jan 06, 2023 6:39:31 pm EST

Hello,

Thank you for your message.

I've forwarded your question to our development department since I need to check with them if there are any updates on the ETA. I will get back to you with an update on this as soon as I hear back from our developers. Sorry for keeping you waiting.

Let us know if you have more questions.

Pauline, Support (Posts: 2702)

Jan 26, 2023 3:05:38 pm EST

Hello John,

Thank you for your message.

Unfortunately, we can't guarantee or confirm if Host/Agent for Mac/Linux will be released within the next month. Please note that we've always tried our best to be transparent on what we're hoping to deliver and whether we can provide any ETA for it.
If you own a commercial Remote Utilities license, then it's a one-time purchase of a perpetual license (which works forever, even when we release a major update), and not a subscription-based plan. In addition, our Viewer for Mac/Linux client didn't require a license key for almost two years and even with current licensing, you can always use free license with our software if it meets your needs.
Regarding the release of Host/Agent for Mac/Linux itself - unfortunately, our developers couldn't confirm any approximate ETA. We're sorry to keep everyone waiting, but as we already mentioned the delays with the release were mainly caused by decision to use more advanced framework, which has made the development process longer, but will ultimately make the product better and more reliable in the long run.

Hope that helps.

Allan Hall, User (Posts: 30)

Jan 26, 2023 3:52:34 pm EST

Support level: Pro

Pauline wrote:
will ultimately make the product better and more reliable in the long run.

Yeah, it will reliably never run host on Linux/Mac ;-)

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