You are not missing anything. Currently, "converting" Agent to Host isn't available. So in order to install the Host it's better, to choose the "conventional" path, that is prepare a one-click installer, and have someone run it on the remote PC when they close the Agent.
However, the converting feature is on our wish list and we'll implement it some time soon.
Well bummer. That would be a nice feature. The majority of my support sessions are either to a server which already has host installed, or to an end user that has no need of a host and just runs the agent for a one time session.
Occasionally however I get an end user that I know will need help later and it would be nice to be able to install the host at that time right from the agent. Glad it is on the wish list!
Thank you for the order! We will do our best to re-write the File Transfer mode later this year to make it quicker.
That would be nice. Right now I just drag and drop to get the occasional file so it isn't critical.
Thanks for a great product and particularly for all the affordable licensing options you have. That really helps out the small business guys.
I attempted to install host while connected through agent the other day and it did not work, kicked me off. I tried to search but didn't see an "approved" way of installing the host from the agent, what am I missing?
PS. Just bought my license, really enjoying the product, looking forward to a faster file transfer folder browsing experience you all were talking about back in December.
I certainly understand your reasoning, and agree with it. Unfortunately what bothers me is this.....
That image is a composite of four screenshots. I took the same computer I used previously that gave the warnings about Remote Utilities, running the same antivirus, and tried several different remote programs. In the image above you see that Norton gave the unconditional green light to TeamViewer, AnyDesk, AeroAdmin and ConnectWise.
Seecrean also ran without problems although since it runs differently, Norton never said a word, good or bad.
The only one I ran that had any problems other than Remote Utilities was Ammyy Admin. ROMViewer triggered a screen from Norton complaining about a valid digital signature however it also showed that the file was fine and all it prompted the user to do was click OK.
All of this is provided FYI in an attempt to help you get it corrected with Norton. I hope it helps.
Getting back into contact with the clients and walking non-technical user through it again was not something I wanted to burden them with so I found another PC and removed it's antivirus. I then went online and downloaded the 30 day free trial of Norton Security and installed it. I activated it and ran the live update to get the program and its definitions up to the latest versions.
Next I went to my support website and downloaded the agent.exe (which is a newer version, and customized, than the one I had my clients originally install). Here is what happened:
Immediately after the file finished downloading (from selecting Run in Internet Explorer)...
Without clicking on anything, this window appeared:
After clicking Run This Program Anyway I receive this window:
After selecting Allow This Program To Continue everything goes normally (UAC prompt, then program appears with ID and password ready.
I do not know the specifics of version and product, all I can tell you is that the customers had Norton and the fix was always the same, to have them click something like Options or More Options and then Run Anyway.
Latest host and remote, several different Norton programs, they always seem to catch it and stop it. I have the user select Actions or sometimes More Actions and then Run Anyway and it works. Just a little confusing and worrisome for the clients.
I am writing this on a MacBook Pro and I have Remote Utilities viewer installed under VirtualBox on Windows 7 Pro. This works fine for when I need to work on my Mac and still use RU. I would have thought that any tech using RU would have the capability of installing Windows on a Mac but maybe I am wrong.
I would be MUCH more interested in a RU host for Mac as that would give me something I can not do now. I am also looking forward to improvements to the iOS version.