Fritz Hurst's community posts

Crickets....

Any updates on my issue?  Should we take mine to a separate thread since my issue seems to be a little different?

We use SentinelOne as our antivirus/security software.  

It is running on my laptop, desktop and the VM I am using with the same configuration rules.

I will not be able to make or request any changes to SentinelOne and don't have admin rights to install or uninstall any software.  That is why I am using the portable viewer.

All are running Windows 10 Enterprise Version 1803 Build 17134.2087

viewer7.0.0.3.portable does not work on the laptop or desktop.  It works fine on the VM.

I have also looked at the html logs on the host.  It does look like the viewer is trying to connect multiple times (one entry for each retry).  It is showing a code: 116 with an IP of 165.225.48.73 or .70 or .109

When using viewer7.0.0.3.portable on my work laptop and on another work desktop I am NOT able to connect to any of my 5 hosts.  

When using viewer6.10.portable (Version 6.10.10.0) on my work laptop I AM able to connect to all of my hosts - both those that have been updated to Host Version 7 and those still on Host Version 6.

I AM able to connect to all hosts using the installed (not portable) Version 7 on my personal laptop here at work and when using viewer7.0.0.3.portable on a VM in our data center.  So I don't think it is a firewall issue with our corporate firewall.  

I have host installed on 5 desktops at home that I am trying to access.

The config_4.xml and connections_4.xml files are the same in both directories (version 6 and 7).
I also tried a clean unzip to a new directory for Version 7 and tried to create a new connection from scratch.  No luck.

No sure if there is any additional logging I can provide?

After upgrading to portable Remote Viewer7.0.0.3 (or when installing fresh) the connections from one of my laptops is not working. It times out and then retries multiple times.

I was able to connect when unzipping version 6 to another directory - but after it connects it notifies me that the license is expired. Since the version 7 license I have (I did not have a version 6 license) doesn't work I was stuck.

I then tried copying all of the version 6 files into the version 7 directory and it now allows me to connect again.  Not all my hosts have been updated to the Version 7 host.  I am able to connect to both version 6 and 7 hosts and both seem to work using the Version 6 portable viewer.

So it seems the issue is with the Version 7 viewer on this one specific laptop.  Any thoughts?

Here is the log from the connection tries:
01-04-2021__16:53:42__795 InetConnection to internet-id server #698173 Error. Name: "MyRemotePC", host: "id70.remoteutilities.com:5655". Exception class: "EIdConnectTimeout". Message: "Connect timed out.".
01-04-2021__16:53:42__797 InetConnection #698173. Method "Connect" - OK. MyRemotePC connected to ID server: id70.remoteutilities.com.
01-04-2021__16:53:42__877 InetConnection #698173. Socket error. Name: "MyRemotePC", host: "id70.remoteutilities.com:443". Exception class: "EIdConnClosedGracefully". Message: "Connection Closed Gracefully.".
01-04-2021__16:53:42__877 Connection #698173. Connection to "MyRemotePC" failed. Mode: <Authorization>.
01-04-2021__16:53:42__877 Context #698173 removed. Mode: <Authorization>.
01-04-2021__16:53:43__437 Check ID Connection to internet-id error. Host: "id70.remoteutilities.com:5655". Exception class: "EIdConnectTimeout". Message: "Connect timed out.".
01-04-2021__16:53:43__519 Check ID Connection. Exit: "id70.remoteutilities.com:443".
01-04-2021__16:53:45__919 Connection #472429. Connection to "MyRemotePC". Mode: <Authorization>. Connecting...
01-04-2021__16:53:45__919 InetConnection #472429. Internet connection to MyRemotePC (id70.remoteutilities.com:5655).
01-04-2021__16:53:55__921 InetConnection to internet-id server #472429 Error. Name: "MyRemotePC", host: "id70.remoteutilities.com:5655". Exception class: "EIdConnectTimeout". Message: "Connect timed out.".
01-04-2021__16:53:55__923 InetConnection #472429. Method "Connect" - OK. MyRemotePC connected to ID server: id70.remoteutilities.com.
01-04-2021__16:53:56__002 InetConnection #472429. Socket error. Name: "MyRemotePC", host: "id70.remoteutilities.com:443". Exception class: "EIdConnClosedGracefully". Message: "Connection Closed Gracefully.".
01-04-2021__16:53:56__002 Connection #472429. Connection to "MyRemotePC" failed. Mode: <Authorization>.
01-04-2021__16:53:56__002 Context #472429 removed. Mode: <Authorization>.
01-04-2021__16:53:59__012 Connection #865377. Connection to "MyRemotePC". Mode: <Authorization>. Connecting...
01-04-2021__16:53:59__013 InetConnection #865377. Internet connection to MyRemotePC (id70.remoteutilities.com:5655).
01-04-2021__16:54:09__013 InetConnection to internet-id server #865377 Error. Name: "MyRemotePC", host: "id70.remoteutilities.com:5655". Exception class: "EIdConnectTimeout". Message: "Connect timed out.".
01-04-2021__16:54:09__014 InetConnection #865377. Method "Connect" - OK. MyRemotePC connected to ID server: id70.remoteutilities.com.
01-04-2021__16:54:09__094 InetConnection #865377. Socket error. Name: "MyRemotePC", host: "id70.remoteutilities.com:443". Exception class: "EIdConnClosedGracefully". Message: "Connection Closed Gracefully.".
01-04-2021__16:54:09__095 Connection #865377. Connection to "MyRemotePC" failed. Mode: <Authorization>.
01-04-2021__16:54:09__095 Context #865377 removed. Mode: <Authorization>.
01-04-2021__16:54:33__445 Check ID Connection. Connecting...: "id70.remoteutilities.com:5655".
01-04-2021__16:54:43__449 Check ID Connection to internet-id error. Host: "id70.remoteutilities.com:5655". Exception class: "EIdConnectTimeout". Message: "Connect timed out.".
01-04-2021__16:54:43__529 Check ID Connection. Exit: "id70.remoteutilities.com:443".
01-04-2021__16:54:49__139 Closing.