I've checked on the ETA for Host/Agent for Mac/Linux with our developers - we do plan to release it within this year, but unfortunately, there's no more specific ETA on it yet. However, we'll make sure to update all our users once Host/Agent for Mac/Linux is available. Sorry for keeping you waiting.
For now we plan to release Host/Agent for Mac/Linux only. However, we might add additional support for arm based OSs some time later. Unfortunately, we cannot provide any specific ETA on this yet. Sorry for the inconvenience.
Please note these were all only approximate timelines for the release of Host/Agent for Mac/Linux. Even though, unfortunately, we couldn't release it as fast as we hoped to, it's one of our highest priorities at the moment - we keep working on it and do our best to provide Host/Agent for Mac/Linux as soon as we can. We simply want to be honest with our users that currently it's in the development stage, but we cannot provide any specific ETA on this release. I apologize for keeping you waiting for such long period of time.
So three years now, no host/agent for Mac or Linux. Lack of this feature (mainly Mac) really crimps my business I am trying to run with your software. As a tech, I can run a viewer on pretty much any OS, I have multiple Windows versions, multiple Mac versions, and multiple Linux distros/versions all available for ME to use. Unfortunately, none of that helps me remote IN to a client's Mac or Linux PC so I can assist them.
I can't speak for anyone else, but without that support I can not justify upgrading my license because version 7 offers me absolutely nothing I need vs version 6. On the other hand, if version 7 had Mac host/agent support (Linux would be nice too but not required) I would not only upgrade from 6 to 7, but I would happily pay FULL PRICE instead of the upgrade fee.
We appreciate your support and feedback. Unfortunately, Host and Agent for Mac/Linux are still in development. However, we're doing our best to make them available as soon as possible - hopefully, we will be able to release Host/Agent for Mac/Linux by the end of the first half of this year as it's also amongst our highest priorities at the moment. Sorry for keeping you waiting.
We apologize for keeping everyone waiting for so long. Unfortunately, there were some delays in the release due to the fact that we've decided to use more advanced framework (which has made the development process longer, but will ultimately make the product better and more reliable). I've checked with our developers and, according to them, we plan to release a first test version of Host for Mac/Linux in a few weeks and a final stable version of Viewer for Mac/Linux by the end of this year.
Sure, next question: How do I get involved with testing the Mac/Linux version? I have multiple Mac and Linux VMs and physical machines I can test it on. I have plenty of experience with beta testing all the way back to IBM in their OS/2 program so I think I could make some contributions. Let's get this ball rolling!