Hello Gaz,
Thank you for your message.
Is there anything specific or unique that needs to be set up that we are missing?
Or does RU Server not work on a Hypervisor set up?
There are no specific requirements for Remote Utilities running on VMs. Before we can proceed with further troubleshooting, please also try checking with
this guide on migrating your RU Server to a new machine to check if all necessary data and settings were carried over to the new machine.
In case if all necessary data/settings are already set on the Server but the issue still persists, please feel free to send us the
RU Server logs for examination, as well as the Host and Viewer log files from a couple of machines that are unable to connect via RU Server. The Host logs can be located in the following folder:
C:\Program Files (x86)\Remote Utilities - Host\Logs\. Here's how you can obtain the
Viewer log. Please do not publish the logs on the forum as they're considered personal information - instead please feel free to send it to
[email protected] or via ticket created in our
Ticket System.
Hope that helps.
