Gaz Denson's community posts

I've removed a connection I need to see if that works and it does, how do I fix this?

RU is saying I have more than my allowed 20 connections.
I do not.
The only thing that could be making it think this is I clicked on Active Directory, which I have never done before, and started looking through it, found a PC on my network I am not connected on and double clicked it to see what might happen, nothing happened.
Now RU is saying I have too many connections and to remove one.
What has happened?

Thanks again Pauline
Unfortunately none of the suggestions mentioned had an effect.
The graphics card is a GTX 770 if there are any known issues with that?
But it was fine until the upgrade of Office (previous version of Office didn't have this issue)

Pauline wrote:

Hello Gaz,

Thank you for your message.

Please try enabling the  Use legacy capture mode  feature in the Host Settings -> Other tab and .
Please make sure to restart Host after enabling the feature in order to apply the changes.

In addition, please also try enabling the  Capture alpha-blending windows  feature in the Connection Properties -> Additional properties tab and see if this helps to resolve the issue.

Hope that helps.

Thanks Pauline

Legacy Capture Mode was already enabled.

Tried enabling the Capture Alpha-Blending Windows  Feature and it made no difference.

Recently upgraded Office to the standalone 2021 version.
After doing so when I remote connect to the PC (with screen off) and open Outlook/Word there are missing elements on the screen (see screencap).
This only happens with Office 2021, everything else works as expected.
If I turn the PC screen on the Remote PC on those missing elements suddenly appear.
Any idea what the problem is?
Host version 7.1.5.0

Resolved, there was a DNS misconfiguration on the laptop

Title says it all really.
My laptop will not connect to the Host PC and gives error: 10061 connection refused
But I can connect totally fine from my desktop pc with exactly the same settings!
I am using RU Server and it's just this viewer that seems to be having an issue.
Any ideas what is going on?

Ticket opened.

Thanks

We are moving our RU Server install fr om an old 2008 Windows server to a new 2019 Windows server install on a Virtual Machine set up on a Hypervisor but are unable to get a connection when inputting the correct info for both Host & Viewer.

Is there anything specific or unique that needs to be set up that we are missing?

Or does RU Server not work on a Hypervisor set up?

We have tried disabling the Firewall entirely and it made no difference and our settings are otherwise exactly the same as they were in our other "regular" server.

Kind of lost as to wh ere to go from here so help appreciated

Reverted back for now.

Updating 20 machines is impractical, that is a job for another week