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Headless Windows Machine Access

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Katherine K, User (Posts: 3)

May 31, 2018 9:29:46 am EDT

We have around 250 headless Windows 10 devices across North America that we would potentially need to connect to remotely (they are not on our network or Active Directory). We cannot have any user intervention to install Remote Utilities or to run a remote control session. To clarify, even the users of these machines can’t log into their own devices as it is a plug-and-play device without a monitor/UI. We only need to log in when we need to assess any issues with their machines.

Is there a way to create an installer for Remote Utilities Host that we can deploy from our AWS server which can be done completely silently? We also need to have a secure, encrypted connection and do this without configuring any firewalls.

Could you give me some insight into how we could achieve this, or if it's even possible?

Thanks!

Conrad, Support (Posts: 2985)

May 31, 2018 5:44:04 pm EDT

Hello Katherine,

Thank you for your post.

Is there a way to create an installer for Remote Utilities Host that we can deploy from our AWS server which can be done completely silently? We also need to have a secure, encrypted connection and do this without configuring any firewalls.

Yes, it is possible. Basically you need first to build your custom Host using the MSI Configurator (the "One-click" package option) . When configuring your package enable the Internet-ID connection and sending ID credentials via email. When your one-click Host package is run on a remote machine it will install itself and send the access credentials to your email address that you specified during configuration.

For more information please refer to this sample building tutorial.

Katherine K, User (Posts: 3)

Jun 01, 2018 9:29:27 am EDT

Support level: Free or trial

Hello Conrad,

Thanks for the prompt reply.

Is there a way to record all the Internet IDs (and save them to the connections list in Viewer) using some command line tool, or some more efficient way? I know there is an "Add using code" button in the Viewer, but that can get tedious for 200 machines.

Conrad, Support (Posts: 2985)

Jun 01, 2018 9:34:38 am EDT

Hi Katherine,

Apart from sending via email there is another way to "harvest" the Internet-IDs. But this method requires using of the self-hosted server (which is free). See the "Sync server role" section on the page.

Hope that helps.

Katherine K, User (Posts: 3)

Jun 01, 2018 9:37:33 am EDT

Support level: Free or trial

Great, thank you for your help!

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