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Address Book Error

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Support level: Pro
Hello,
I'm getting and address book error, invalid username and password when I try to sign in to RU. It's the same domain login I've always used. I'm not sure where to check for this error. Any help would be appreciated.

Thanks.
Support level: Pro
I use local address books, and on occasion, I have found that the XML file gets corrupted. When I do a big change, i make a backup of those files just in case.
Hi Patrick,

Thank you for your message.

Could you please clarify whether you’re trying to sign in on a remote Host or sign in to a self-hosted RU Server?

Looking forward to your reply.
Hi Dave,

Thank you for your message.

Viewer actually automatically backs up your address book by default. For more information on the automatic address book up please see this page.

Hope that helps.
Support level: Pro
Signing into the RU server from the viewer. I know my credentials are correct, so I don't know what changed. I prefer signing in because if there are any changes in active directory they will sync with the viewer.
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Address Book Error Address Book Error
Hi Patrick,

Thank you for your message.

Could you please let us know if the issue occurs only on one Viewer or their multiple instances? Are you connecting to the remote Hosts using your self-hosted Server as well or is it our public servers?
Last but not least, please double-check if you have the Force custom server security option enabled: https://www.remoteutilities.com/support/docs/setting-up-auth-server/

Looking forward to your reply.
Support level: Pro
We have 2 licenses, and it happens on bother viewers. It is a self-hosted server. On the RU server, I cannot open the administration option. It does nothing when I click on it. Is there a repair option or will I need to reinstall it?
Hi Patrick,

Thank you for the clarification.

Could you please also let us know if your RU Server is already registered with your license key?

Looking forward to your reply.
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