Patrick Riley's community posts

That seemed to fix it. Thanks!

Hello, I'm having issues with connecting to a host. It just sits and says it's connecting. I've noticed this issue before if I have a computer on the network, but no monitor attached. This isn't the case with this host. I reinstalled RU on the host, but it made no difference. When I look at the status in the systray it is red like it's connected. Any help would be appreciated.

Viewer Version : 7.6.2.0
Host Version : 7.6.2.0
Viewer OS : Windows 11
Host OS : Windows 10

Thanks,

Patrick Riley

Do you have a resolution for this? I would like the authentication on the host to be set automatically when I do a remote install.

Yes, host installation always set up the authentication automatically. I always run the remote installation. Not sure why that stopped working. Do I need to create another installer?

Correction, all of my hosts are set to auto for authentication.

Whenever I set up a new computer and install RU, I have to manually add the authentication. I never had to do this before. I use Windows Authentication. It always added the users automatically. How do I change this? Thank you.

Hello,

I have an issue with one host. It prompts for a login and the host user's credentials don't work, and neither do my admin credentials. I think I've had this problem in the past and never did find a resolution. I ended up reinstalling windows anyway. I'd like to know if there is a fix for this. All of the hosts are set to auto for authentication. Thank you.

Are the link lights on for the ethernet adapter when the computer is shut down?

Ok, check these settings on your windows 10 machines. Control Panel->Network and Sharing Center->Change Adapter Settings. Right click on ethernet adapter and go to Properties. Click Configure, then Advanced. Make sure green ethernet or energy efficient ethernet is disabled. Sometimes it has both. Then make sure all your wake on lan settings are enabled. Wake on magic packet needs to be enabled. Disable shutdown wake on lan if it is listed, but you may need to do trial and error with this setting.

Then, go back to control panel and go to Power Options. On the left, click on choose what the power buttons do. Click on Change settings that are currently unavailable at the top. Then disable turn on fast startup.

WOL in the BIOS also needs to be enabled but BIOS settings are different depending on the manufacturer. I also disable other sleep settings in the BIOS. But I know these settings in Windows 10 need to be set right for WOL to work with remote utilities. Let me know if you have any questions.

Are you running Windows 10?