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[ Closed ] [Resolved] down again March 13th

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Anthony Falvo, User (Posts: 12)

Mar 13, 2023 6:09:11 am EDT

Support level: Free or trial

cant log in Agaiin

Conrad Sallian, Support (Posts: 2975)

Mar 13, 2023 6:29:31 am EDT

Hello Anthony,

Could you send us your Host and Viewer logs to support@remoteutilities.com?

Anthony Falvo, User (Posts: 12)

Mar 13, 2023 7:48:02 am EDT

Support level: Free or trial

where do i find these logs?

Conrad Sallian, Support (Posts: 2975)

Mar 13, 2023 8:11:17 am EDT

Anthony Falvo wrote:

where do i find these logs?

Here is how to find the logs
https://www.remoteutilities.com/support/docs/logging/

Anthony Falvo, User (Posts: 12)

Mar 13, 2023 8:40:13 am EDT

Support level: Free or trial

3-03-2023__12:37:44__710 Connection #868776. Connection to "EL Zorro". Mode: <Authorization>. Connecting...
13-03-2023__12:37:44__710 InetConnection #868776. Internet connection to EL Zorro (id71.remoteutilities.com:5655).
13-03-2023__12:37:44__772 InetConnection #868776. Method "Connect" - OK. EL Zorro connected to ID server: id71.remoteutilities.com.
13-03-2023__12:37:44__882 InetConnection #868776. Socket error. Name: "EL Zorro", host: "id71.remoteutilities.com:5655". Exception class: "EIdConnClosedGracefully". Message: "Connection Closed Gracefully.".
13-03-2023__12:37:44__882 Connection #868776. Connection to "EL Zorro" failed. Mode: <Authorization>.
13-03-2023__12:37:44__882 Context #868776 removed. Mode: <Authorization>.
13-03-2023__12:37:50__599 Connection #131826. Connection to "am out". Mode: <Authorization>. Connecting...
13-03-2023__12:37:50__599 InetConnection #131826. Internet connection to am out (198.147.28.34:5655).
13-03-2023__12:37:50__677 InetConnection #131826. Method "Connect" - OK. am out connected to ID server: 198.147.28.34.
13-03-2023__12:37:51__786 InetConnection #131826 - am out need. Server version: 0
13-03-2023__12:38:06__798 InetConnection #131826. Socket error. Name: "am out", host: "198.147.28.34:5655". Exception class: "EIdReadTimeout". Message: "Read timed out.".
13-03-2023__12:38:06__798 Connection #131826. Connection to "am out" failed. Mode: <Authorization>.

Tim L, User (Posts: 4)

Mar 13, 2023 8:54:45 am EDT

Support level: Free or trial

Same thing, can't connect in Chicago. Log sent.

Rob Sutton, User (Posts: 1)

Mar 13, 2023 9:24:31 am EDT

Support level: Free or trial

Cannot log in as well, New Jersey

13-03-2023__13:28:36__450 Check ID Connection. Connecting...: "id71.remoteutilities.com:5655".
13-03-2023__13:28:36__468 Check ID Connection. Connected...: "id71.remoteutilities.com:5655".
13-03-2023__13:28:36__517 Check ID Connection. Request MsgTransportThread.Send. Host: "id71.remoteutilities.com:5655".
13-03-2023__13:28:37__504 Check ID Connection. After process message. Host: "id71.remoteutilities.com:5655". MsgCode: 10
13-03-2023__13:28:37__742 Check ID Connection. Exit: "id71.remoteutilities.com:5655".
13-03-2023__13:29:36__448 Check ID Connection. Connecting...: "id71.remoteutilities.com:5655".
13-03-2023__13:29:36__463 Check ID Connection. Connected...: "id71.remoteutilities.com:5655".
13-03-2023__13:29:36__526 Check ID Connection. Request MsgTransportThread.Send. Host: "id71.remoteutilities.com:5655".
13-03-2023__13:29:37__406 Check ID Connection. After process message. Host: "id71.remoteutilities.com:5655". MsgCode: 10
13-03-2023__13:29:37__546 Check ID Connection. Exit: "id71.remoteutilities.com:5655".

Edited:Rob Sutton - Mar 13, 2023 9:30:19 am EDT

jon otto, User (Posts: 13)

Mar 13, 2023 10:04:10 am EDT

Support level: Free or trial

Same here in Southern Arizona. See if this helps. Jon Otto
13-03-2023__14:00:59__611 Connection #138178. Connection to "West Tennis Center". Mode: <Command (command: 22)>. Connecting...
13-03-2023__14:00:59__626 InetConnection #138178. Internet connection to West Tennis Center (198.147.28.34:5655).
13-03-2023__14:00:59__649 InetConnection #138178. Method "Connect" - OK. West Tennis Center connected to ID server: 198.147.28.34.
13-03-2023__14:01:00__614 InetConnection #138178 - West Tennis Center need. Server version: 0
13-03-2023__14:01:07__170 InetConnection #396423. Socket error. Name: "West Tennis Center", host: "198.147.28.34:5655". Exception class: "EIdReadTimeout". Message: "Read timed out.".
13-03-2023__14:01:07__170 Connection #396423. Connection to "West Tennis Center" failed. Mode: <Command (command: 5)>.
13-03-2023__14:01:07__170 Context #396423 removed. Mode: <Command>.
13-03-2023__14:01:09__110 InetConnection #102804. Socket error. Name: "West Tennis Center", host: "198.147.28.34:5655". Exception class: "EIdReadTimeout". Message: "Read timed out.".
13-03-2023__14:01:09__110 Connection #102804. Connection to "West Tennis Center" failed. Mode: <Remote control>.
13-03-2023__14:01:09__110 Context #102804 removed. Mode: <Remote control>.
13-03-2023__14:01:13__901 EIdException
13-03-2023__14:01:13__910 MakeConnection.
13-03-2023__14:01:13__910 date/time : 2023-03-13, 07:01:13, 344ms

Anthony Waddell, User (Posts: 13)

Mar 13, 2023 10:29:31 am EDT

Support level: Free or trial

I sent the viewer side log file to support@remoteutilities.com. Cannot send host log file because I can't connect to it.

Thanks for looking into this problem.

Martin Nosal, User (Posts: 6)

Mar 13, 2023 10:40:25 am EDT

Support level: Free or trial

I have the same issue. It seams like it is the same type of outage that happens every few months. RU team can you please keep us posted on this issue and ETA on resolution?

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