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Run Time Error
Links used in this discussion
Links used in this discussion
- https://www.remoteutilities.com/support/docs/installing-and-uninstalling/#Uninstall_Viewer
- https://www.remoteutilities.com/support/docs/backing-up-address-books/
- https://www.remoteutilities.com/support/docs/registering-the-program/
- https://www.remoteutilities.com/support/kb/remote-utilities-is-mistakenly-detected-as-malware/
Anthony Waddell,
User (Posts: 15)
Nov 27, 2022 10:57:50 am EST
Support level: Free or trial
Several times a week, the Viewer crashes with a run time error. There is a windows that pops up with the error code, but it goes away too fast for me to write the info down. But here are the two entries entered into Windows Event Viewer:
First:
Faulting application name: rutview.exe, version: 7.1.7.0, time stamp: 0x631143fa
Faulting module name: rutview.exe, version: 7.1.7.0, time stamp: 0x631143fa
Exception code: 0xc0000005
Fault offset: 0x0001093e
Faulting process id: 0x0x30A4
Faulting application start time: 0x0x1D90274AC8B3822
Faulting application path: C:\Program Files (x86)\Remote Utilities - Viewer\rutview.exe
Faulting module path: C:\Program Files (x86)\Remote Utilities - Viewer\rutview.exe
Report Id: 9b682992-fbb8-401f-97fe-6810947d6c0c
Faulting package full name:
Faulting package-relative application ID:
Followed by:
Faulting application name: rutview.exe, version: 7.1.7.0, time stamp: 0x631143fa
Faulting module name: rutview.exe, version: 7.1.7.0, time stamp: 0x631143fa
Exception code: 0xc000041d
Fault offset: 0x0028eee9
Faulting process id: 0x0x30A4
Faulting application start time: 0x0x1D90274AC8B3822
Faulting application path: C:\Program Files (x86)\Remote Utilities - Viewer\rutview.exe
Faulting module path: C:\Program Files (x86)\Remote Utilities - Viewer\rutview.exe
Report Id: c74c75ee-0477-4d08-9260-bc3dec6ed499
Faulting package full name:
Faulting package-relative application ID:
First:
Faulting application name: rutview.exe, version: 7.1.7.0, time stamp: 0x631143fa
Faulting module name: rutview.exe, version: 7.1.7.0, time stamp: 0x631143fa
Exception code: 0xc0000005
Fault offset: 0x0001093e
Faulting process id: 0x0x30A4
Faulting application start time: 0x0x1D90274AC8B3822
Faulting application path: C:\Program Files (x86)\Remote Utilities - Viewer\rutview.exe
Faulting module path: C:\Program Files (x86)\Remote Utilities - Viewer\rutview.exe
Report Id: 9b682992-fbb8-401f-97fe-6810947d6c0c
Faulting package full name:
Faulting package-relative application ID:
Followed by:
Faulting application name: rutview.exe, version: 7.1.7.0, time stamp: 0x631143fa
Faulting module name: rutview.exe, version: 7.1.7.0, time stamp: 0x631143fa
Exception code: 0xc000041d
Fault offset: 0x0028eee9
Faulting process id: 0x0x30A4
Faulting application start time: 0x0x1D90274AC8B3822
Faulting application path: C:\Program Files (x86)\Remote Utilities - Viewer\rutview.exe
Faulting module path: C:\Program Files (x86)\Remote Utilities - Viewer\rutview.exe
Report Id: c74c75ee-0477-4d08-9260-bc3dec6ed499
Faulting package full name:
Faulting package-relative application ID:
Conrad Sallian,
Support (Posts: 3060)
Nov 28, 2022 10:22:59 am EST
Hello Anthony ,
Thank you for your message. Could you please tell me if there is any specific action that leads to this error? Or is it purely random?
Thank you for your message. Could you please tell me if there is any specific action that leads to this error? Or is it purely random?
Anthony Waddell,
User (Posts: 15)
Nov 28, 2022 10:50:17 am EST
Support level: Free or trial
Yes, it is a specific action. It is when I click the red X to close the app. That is the only time I've seen it happen. But the frequency of it happening is random, it doesn't happen all the time.
Pauline,
Support (Posts: 2872)
Nov 28, 2022 2:12:35 pm EST
Hello Anthony,
Thank you for the clarification.
The issue can be occurring if some Viewer file were somehow damaged/corrupted. Could you please try fully uninstalling Viewer as described here and then re-install it from scratch? Before uninstalling Viewer please make sure to backup your address book, so that later you can restore it from the backup file. You will also need to register Viewer with your license key once again.
In addition, please make sure that you've added Viewer installation folder to the exception list of any antivirus software that is installed on the machine (even if it's Windows Defender).
Let us know if the issue persists.
Thank you for the clarification.
The issue can be occurring if some Viewer file were somehow damaged/corrupted. Could you please try fully uninstalling Viewer as described here and then re-install it from scratch? Before uninstalling Viewer please make sure to backup your address book, so that later you can restore it from the backup file. You will also need to register Viewer with your license key once again.
In addition, please make sure that you've added Viewer installation folder to the exception list of any antivirus software that is installed on the machine (even if it's Windows Defender).
Let us know if the issue persists.
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