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session logs

Claudiu Radu, User (Posts: 1)

Jan 02, 2015 12:49:29 pm EST

Is there a way to keep a log of the remote connection sessions, including start time, end time, connection type...

Conrad Sallian, Administrator (Posts: 1078)

Jan 02, 2015 5:01:57 pm EST

Hello Claudiu,

You can find the Host log in the C:\Program Files\Remote Utilities - Host\Logs folder. Currently the log contains basic information like from where a connection was initiated (IP address) and what connection mode was used as well as information about errors if any.

We are planning to make the log more informative in future versions though.

Angus Scott-Fleming, User (Posts: 11)

Jun 12, 2015 8:19:54 pm EDT

Conrad Sallian wrote:
You can find the Host log in the C:\Program Files\Remote Utilities - Host\Logs folder. Currently the log contains basic information like from where a connection was initiated (IP address) and what connection mode was used as well as information about errors if any.

We are planning to make the log more informative in future versions though.
It would be a Good Thing if at the VIEWER end there was an exportable log of all viewer sessions. This would be very useful for billing support events, for example, or for documenting how much remote support a given user or computer required over time.

It would also be a Good Thing if the viewer could import a remote host's logfile into its log.

Conrad Sallian, Administrator (Posts: 1078)

Jun 13, 2015 2:59:51 pm EDT

Angus Scott-Fleming wrote:

It would be a Good Thing if at the VIEWER end there was an exportable log of all viewer sessions. This would be very useful for billing support events, for example, or for documenting how much remote support a given user or computer required over time.
A full-fledged reporting system is on our roadmap. No ETA as of yet, unfortunately.

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