Chas Large's community posts

Pauline wrote:

Hello Chas,

Thank you for your message.

Do you mean that you’ve tried the solutions listed on this page? Please note that even using Direct connection might not always have the same speed/performance compared to the RDP since the latter was developed specifically by Microsoft for Microsoft systems. You can also try connecting to your remote Host via our RDP connection mode and see if this works for you.
In addition, please make sure that both Host and Viewer are upd ated to the latest version  7.2.2.0  as well as your audio drivers on both machines.

Hope that helps.

Hi Pauline,

Yes, that's the page. Yes, I've tried your RDP option and that too has a 2 second lag in captured audio. Yes both HOST and VIEWER are up to date, as are the PCs, both running genuine W11 installs.

I was hoping there might be a se t of circumstances in the settings that is causing the lag, given that there is none with Windows RDP. But if not, then ke-sera-sera...

Thanks.

When using RUT and play a local video with the CAPTURE SOUND feature enabled, there is a 2 second delay (latency) on the sound. If I use Remote Desktop there is no latency on the sound.
Both PC's are running WIndows 11. The main PC is a home-brew with a Gigabyte MOBO, AMD Ryzen 7 proc and 32GB RAM, the graphics card is AMD Radion R9 200. The remote is a Lenovo Core i7 laptop with 12GB RAM.
I am using Direct connection through a 5GHz WiFi (or 2GHz), its the same on either.
I have followed all you suggestions non the FAQ page about performance.
Is there any way to better synchronise the sound capture?
Thanks
Chas

Conrad Sallian wrote:

Hello Chas,

Thank you for your message.

05.02.2024---10:40:59:544 34 Remote Utilities - Host 70220 is started. GMT Windows 10.0 64bit
05.02.2024---10:40:59:936 96 Relay node: OK ID: xxx-xxx-xxx-xxx; Port: 5655; Try count: 1
05.02.2024---10:41:01:000 96 Relay node redirect: OK. Relay redirect. To: nn.nn.nn.nnn
05.02.2024---10:41:01:644 96 Relay node: OK ID: xxx-xxx-xxx-xxx; Port: 5655; Try count: 1

You need not worry. These lines only tell that your Host has successfully connected to our server relay infrastructure and is in the 'listening' mode. If it were an unauthorised connection, there would be for example this:

Remote screen connection. Started.

or

FTP connection. Started.

depending on the chosen connection mode.

Have changed Access numbers and passwords to be sure.

You can also enable two-factor authentication.  And if you want to additionally protect the address book that resides on your Viewer computer, use address book encryption.

Hope that helps.

Thanks Conrad, just me being a bit Paranoid I suppose, it was the
05.02.2024---10:41:01:000 96 Relay node redirect: OK. Relay redirect. To: nn.nn.nn.nnn
That didn't appear anywhere else in previous sessions that worried me.

I'll follow up with 2FA and encrypt the address book too.
Cheers
Chas

Started my PC as normal, dual screen. Left screen desktop went black, minimised program on Right screen, also black.
Suspected remote unauthorised access.
Closed HOST and desktop background returned.
Checked log file and found this:
05.02.2024---10:40:59:544 34 Remote Utilities - Host 70220 is started. GMT Windows 10.0 64bit
05.02.2024---10:40:59:936 96 Relay node: OK ID: xxx-xxx-xxx-xxx; Port: 5655; Try count: 1
05.02.2024---10:41:01:000 96 Relay node redirect: OK. Relay redirect. To: nn.nn.nn.nnn
05.02.2024---10:41:01:644 96 Relay node: OK ID: xxx-xxx-xxx-xxx; Port: 5655; Try count: 1

Replaced node numbers with x and relay ip numbers with n

No other records of a Relay Redirect in the log.
The only PC that has remote access to this is a laptop which is turned off.

Checked the relay IP and it's in the USA, I'm in the UK.

Has someone, somehow gained access to this PC via remote utilities?

Have changed Access numbers and passwords to be sure.

Hello,
We are using the Free licence for our remote computer on our Radio Station. Both HOST and VIEWER are updated to the latest 7.1.2.0 versions. The message, whilst a great idea, obscures icons in the System Tray as shown in the attached screen grab.
Can it be disabled at the HOST VIEWER end?
Thanks

Ah Alex,

I see now where you select SYSTEM and that's what I have set as default in the viewer. Under Access in the File Transfer display. Changing that to CURRENT USER immediately makes the mapped drive available in the HOST window. Changing back to SYSTEM removes the mapped drive.

So great, it works but I'm still none the wiser as to why this works in the way it does. If it's been explained in the documentation, then I must have missed it. Please can someone post a link.

Thanks all. Effectively problem resolved.

Chas

Hi Conrad,

Running the Viewer as Administrator made no difference, still could not access the mapped drive on the host.

Chas

Hi Conrad,

Answer to your questions:
1. Yes, me the Admin on both computers, same username on both, logged in to PC'sthrough Windows with the same credentials.

2. No. I just run the viewer as a normal program. All others that require drive access locally can see mapped drives on both PC's In file transfer window for the Viewer I can see the Mapped Drive but for the host I cannot and get the error message when attempted.

I will try running the viewer program as an Admin.

Hi Alex,

Please tell me how you switched it to system? I could not find this as an option in either the Viewer or Host settings.

Thanks both

Chas

I agree. Even a remote Command Prompt cannot see the Z: drive but a local one can.

Will need to explore the remote security settings and try logging in as a dedicated remote Admin.

Hi,

Does the File Transfer Utility support mapped drives? If so, how can I connect to a mapped drive on a host.

I can see the local drives C:\ D:\ E:\ etc but not Z:\ which is mapped to a NAS device

I have tried entering the UNC path for the device after COMPUTER in the display above the drives like COMPUTER \\NAS_DEVICE_NAME but I just get "Warning: Unable to open this directory"

Any advice on accessing a mapped drive or UNC path would be much appreciated.

Thanks
Chas