Remote Utilities Viewer for Mac andLinux has been released. Send us your feedback and report bugs in this discussion thread.

RU Viewer and Missing Quick View Feature

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Robert Persons, User (Posts: 3)

Nov 19, 2017 4:37:43 pm EST

Support level: Free or trial
I upgraded to RU Viewer from 6.3 and now the quick view feature on the viewer is not working. I used to be able to click on a logged in host and after a second a quick view panel would come up and give me a much larger thumbnail of the host's screen, which I could also pin to the desktop. I found this very useful!

Was this feature taken out... or is there a setting to activate it?  If the feature was taken out, please put it back in!!



Conrad, Support (Posts: 2503)

Nov 19, 2017 5:12:15 pm EST

Hello Robert,

Thank you for your post.

Do you mean Advanced hint window? We didn't remove it, it's still there.  

To enable it, click Tools -> Options -> View tab and check Advanced Hint window.

Hope that helps.

Robert Persons, User (Posts: 3)

Nov 19, 2017 5:40:20 pm EST

Support level: Free or trial
Hello Conrad,

Yes... that is what I was referring to.  I had that enabled, but it wasn't working. I exited the viewer, rebooted the PC, and now it works!

Thank you for your help!


Conrad, Support (Posts: 2503)

Nov 20, 2017 4:05:07 am EST

Hi Robert,

Perhaps there was an issue with the Viewer configuration file after the update. Anyway, we will improve the configuration file mechanism in the upcoming 6.9 release so this problem will be no more in the future.

Don't hesitate to send us a message or ask on the forum whenever you need help.


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