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RU Viewer 6.8.0.1 and Missing Quick View Feature

Robert Persons, User (Posts: 3)

Nov 19, 2017 4:37:43 pm EST

I upgraded to RU Viewer 6.8.0.1 from 6.3 and now the quick view feature on the viewer is not working. I used to be able to click on a logged in host and after a second a quick view panel would come up and give me a much larger thumbnail of the host's screen, which I could also pin to the desktop. I found this very useful!

Was this feature taken out... or is there a setting to activate it?  If the feature was taken out, please put it back in!!

Thanks,

Robert

Conrad, Administrator (Posts: 1738)

Nov 19, 2017 5:12:15 pm EST

Hello Robert,

Thank you for your post.

Do you mean Advanced hint window? We didn't remove it, it's still there.  

To enable it, click Tools -> Options -> View tab and check Advanced Hint window.



Hope that helps.

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Robert Persons, User (Posts: 3)

Nov 19, 2017 5:40:20 pm EST

Hello Conrad,

Yes... that is what I was referring to.  I had that enabled, but it wasn't working. I exited the viewer, rebooted the PC, and now it works!

Thank you for your help!

Robert

Conrad, Administrator (Posts: 1738)

Nov 20, 2017 4:05:07 am EST

Hi Robert,

Perhaps there was an issue with the Viewer configuration file after the update. Anyway, we will improve the configuration file mechanism in the upcoming 6.9 release so this problem will be no more in the future.

Don't hesitate to send us a message or ask on the forum whenever you need help.

Thanks!

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