3rd and 4th screens black after upgrade

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Neal William, User (Posts: 3)

Oct 06, 2015 5:53:25 pm EDT

I've used RemoteUtilities for a couple years to successfully access a computer and see all 4 monitors remotely.

Since upgrading to version on both the host and viewer, only the first and second monitors can be seen. There is appropriate black space for these monitors on the "Entire desktop" view. They will not show when attempting to view individually.

To add to the mystery, the image on the Remote Utilities - Viewer shows images for the first 3 monitors.

The host has been upgraded to Windows 10. We only now installed the new RU version, so perhaps the Windows 10 upgrade is a contributing factor.

The "Second screen black" thread is similar to this, but since that was a new install, I've started a new thread.
Edited:Neal William - Oct 06, 2015 5:57:00 pm EDT

Conrad Sallian, Support (Posts: 2368)

Oct 06, 2015 7:03:56 pm EDT


Do you have "Economode" (economy mode) enabled in the connection properties?

Neal William, User (Posts: 3)

Oct 06, 2015 7:20:14 pm EDT

No. The connection is standard mode.

Color is 8 bits. No additional properties are checked.

Conrad Sallian, Support (Posts: 2368)

Oct 07, 2015 4:49:22 pm EDT

Hi Neal,

Please, take a look at solutions here . Namely, enabling the "Use legacy capture mode" can help. Only please note that for the clarify of the experiment you need to restart the Host or even the Host PC once you enable that feature.

Neal William, User (Posts: 3)

Oct 09, 2015 4:30:50 pm EDT


Legacy capture mode did the trick. To be sure, I turned it off and the two screens went blank again. When I turned it back on, there they were.

For some reason, at first I only saw the Entire Desktop view, without the individual monitors listed. I had left the viewer open for a day or so. Exiting the viewer and re-entering fixed that problem.

Are there any downsides to this legacy capture mode?

Conrad Sallian, Support (Posts: 2368)

Oct 09, 2015 6:56:25 pm EDT

Hello Neal,

I'm glad to hear it worked out for you.

Are there any downsides to this legacy capture mode?

Not at all. As the name implies, this option was added for compatibility with other Windows capturing mechanisms. This is  a simplified explanation though, so to say. Most users only care about the end result, which in this case is triggered by a single check box. All that is needed. :)

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