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Remote Utilities Viewer for Mac andLinux has been released. Send us your feedback and report bugs in this discussion thread.

Can't click on Win10 notifications to dismiss

John Meyer, User (Posts: 4)

Dec 03, 2019 12:03:00 am EST

And this is with the legacy driver enabled.  Without it, I only see a black desktop.

Can't click on Win10 notifications to dismiss

John Meyer, User (Posts: 4)

Dec 03, 2019 12:01:27 am EST

When a notification pops up, clicking on it does nothing, meaning it stays there and obscures the system tray.  Also, if you open the notifications, none of the ones listed have an X and cannot be dismissed.  Also clicking on them does nothing, which it should take you somewhere depending on the notification.

Also, even though when you mouse over "Clear all notifications" it changes color, clicking it has no effect.

I suspect this is an artifact of not being able to dismiss the RU notification in the free version, but that is turned off and no such notification is appearing when logging in remotely.

This is with server - hey guess what, I can't tell you because there is a Dell notification I can't dismiss over the extra system tray icons so I cannot get to the RU one - and Viewer 6.10.10.0.  Server system is Windows 10 Home 1809, viewer is Windows 10 Enterprise 1903.  This happens on three different server systems, all laptops with discrete nVidia graphics.  I do not experience this problem on desktops.

3rd and 4th screens black after upgrade

John Meyer, User (Posts: 4)

Sep 11, 2019 5:09:55 pm EDT

I understand about connection settings vs. performance, but there are two issues here:

1) The default driver does not handle four displays side-by-side, it displays only two.  This sure looks like a bug, one that has been around since 2015.

2) There is in fact a downside to using the legacy driver to work around this, namely a serious reduction in framerate.  Using identical settings, the legacy driver over a 10Mbps link gives me less than half the FPS, to the point of it being nearly unusable for interactive work, maybe 1-3fps, vs. 6-10fps on the default driver.

This is on a VERY high end host system (i7-9900, 2x GTX 2080s with NVLink), and CPU use is only 50%.  Is the difference between the drivers the level of data they send for the same settings, so the link is the bottleneck?

3rd and 4th screens black after upgrade

John Meyer, User (Posts: 4)

Sep 04, 2019 4:54:11 pm EDT

Wow, four years later and this is still a problem (using host 6.10.10.0).  The remote system has four full HD monitors set side-by-sde, with the primary to the left, and only the two leftmost displays show.

Setting legacy does make all of them visible, but framerate drops by at least half.  Since this happens when viewing only one display, it seems like the entire desktop is being sent each frame, even though only one of the four monitors is being viewed remotely - is that true, or is the framerate drop a result of processing on the host side?

Is this something installing the display driver will help with?  Thanks!
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