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How to suppress Disclaimer on Agent
Links used in this discussion
Links used in this discussion
Rolf Bammel,
User (Posts: 2)
Nov 21, 2024 5:11:35 am EST
Support level: Pro
Pauline,
Support (Posts: 2872)
Nov 22, 2024 11:36:48 am EST
Hello Rolf,
Thank you for your message.
This notification window was added as a security measure to notify the user that an Agent is running on their computer. The only way it can be disabled is by turning off the Disable Internet-ID and callback connections feature located in the Agent Settings -> Other Settings which restricts Agent/Host to accepting direct connection only.
Let us know if you have any questions.
Thank you for your message.
This notification window was added as a security measure to notify the user that an Agent is running on their computer. The only way it can be disabled is by turning off the Disable Internet-ID and callback connections feature located in the Agent Settings -> Other Settings which restricts Agent/Host to accepting direct connection only.
Let us know if you have any questions.
Rolf Bammel,
User (Posts: 2)
Nov 22, 2024 12:13:47 pm EST
Support level: Pro
Hello,
Thank you for the answer.
We use a self-hosted id server.
That's why it would make sense if we could hide the notice in this situation. Unfortunately, we do not have access to the texts/links displayed. The link to RemoteUtilities EULA or Privacy Policy is misleading.
Thank you for the answer.
We use a self-hosted id server.
That's why it would make sense if we could hide the notice in this situation. Unfortunately, we do not have access to the texts/links displayed. The link to RemoteUtilities EULA or Privacy Policy is misleading.
Pauline,
Support (Posts: 2872)
Nov 22, 2024 5:16:09 pm EST
Hello Rolf,
Thank you for your patience.
I’d like to clarify a few things and apologize for any confusion caused by my earlier reply. Unfortunately, even when using a self-hosted RU Server, it would not prevent scammers from illegitimately accessing Agent. For this reason, the disclaimer window remains a necessary security measure, regardless of the Server configuration.
Additionally, the disclaimer is only displayed the very first time the Agent runs on a computer. Once it has been acknowledged, it will not appear again during subsequent uses.
This measure is consistent with practices across all major remote control software platforms. Without such a warning window, there’s a significantly higher likelihood of antivirus software flagging and removing the Agent as a potential threat.
I hope this explanation provides more clarity.
Thank you for understanding, and please let us know if there’s anything else we can assist you with.
Thank you for your patience.
I’d like to clarify a few things and apologize for any confusion caused by my earlier reply. Unfortunately, even when using a self-hosted RU Server, it would not prevent scammers from illegitimately accessing Agent. For this reason, the disclaimer window remains a necessary security measure, regardless of the Server configuration.
Additionally, the disclaimer is only displayed the very first time the Agent runs on a computer. Once it has been acknowledged, it will not appear again during subsequent uses.
This measure is consistent with practices across all major remote control software platforms. Without such a warning window, there’s a significantly higher likelihood of antivirus software flagging and removing the Agent as a potential threat.
I hope this explanation provides more clarity.
Thank you for understanding, and please let us know if there’s anything else we can assist you with.
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