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Hello everyone,

Thank you for your messages.

Patrick, thank you for your input.

David, I will forward the issue to our development department to see if we're able to reproduce the issue in our environment. In order to do that, could you please let me know your current configuration where the issue occurs? For example, are your Host and Viewer located in the same LAN and subnet? What version of Remote Utilities you're running?

Looking forward to your reply.

Hello David,

Thank you for the clarification.

I'll forward your question to our developers and will ask them for input on the issue.

I'll get back to you with an update on this shortly.

Hello David,

Thank you for your patience.

Here's the input I received from our developers: please make sure that you have previously already authenticated on this specific Host machine from the same Viewer at least once before using the WoL feature.
In case if you've previously already connected to the Host but the WoL feature still doesn't work properly, please do the following:
1. Create a new empty address book for testing purposes and add your Host to this address book.
2. Authenticate your Viewer (log on or connect) on this remote Host as you would normally do.
3. After your Viewer connected to the remote Host at least once, please export this test address book as described here and send the address book file to us to [email protected]. Our developers will examine the address book file to see if they can identify what might be causing the issue.
Last but not least, please also make sure that you're using the latest version of Viewer 7.1.7.0 which is available for download on this page.

Hope that helps.