David Li Bergolis's community posts

David Li Bergolis wrote:

Well, that the tray icon is mandatory to avoid problems with AV Software, that's not correct.
Look at UltraVNC, you are able to completely disable the tray icon and any notification at connection.
You can even open an integrated filemanager and transfer files from and to the host without any notification.
The host doesn't show any information at all when properly configured.
And nonetheless, AV Software don't flag it as Virus/Trojan/PUP, etc...

To be honest, UltraVNC needs an open port for ANY computer you want to control remote,
RU needs only ONE open port for the server, OK.

I really don't care about the systray icon at all, but the connection nag screen blocks any work or click at that area.
You could make a permanent and nonremovable systray icon that indicates idle, connection, errorstate, etc,...
but please remove that banner. It makes no sense for me to double annoy the host.
If it is possible with a paid version, it would be acceptable for me, although it would be a license-wise overkill,
because I'm a private user with 6 computers inside my family circle.
But I have to admit, that your price policy is really fair, so I would buy.

Is there any way to remove that banner?
It seems to be a bug, because I configured 5 computers with windows 10 and 1 computer with windows 7.
On the Windows 10 computers i can click on the "okay" button on the banner.
At my Windows 7 machine i cannot click at ANY button on that banner, neither physically, nor from remote.
I tried to reinstall RU Host with manually deleting any registry entries and any folder created (ProgramData and AppData).
That's only a problem with Windows 7. I tested it with XP, no problem at all.

My 6-year-old daughter understands almost immediately when I explain to her a mistake, sometimes with far less information.
Here, on the other hand, I explain a problem in minute detail, even with screenshots, and yet it is pretended that you don't understand what I'm talking about at all?
At the same time, everyone else here has understood exactly what is being said.
That's simply offending.

I don't expect that this error will be fixed at all, because it regards only Windows 7, that's OK for me.
I found a workaround and I posted it here for other people.
But I simply expect that an little issue will be at least called an issue inside the Software.
Jesus, it's just a bug, a fairly minor one at that, but it's a bug.

The next weekend I'll buy a license for my home, because it is still a great piece of Software and it's completely self hostable, and I support that developers.
But please for the next time.
Read the posts and don't try to take people for stupid.

Pauline wrote:

Hello David,

Thank you for the clarification.

Could you please try uninstalling your Host completely following this guide and then re-installing it from scratch? Please also make sure to add Host installation folder to any antivirus software exception list (even if you only have Windows Defender on that machine) as described here.
After re-installing Host please try connecting to it once again and see if the issue persists. You can also re-install Host using our default installation file - in this case the First connection warning window is not displayed as well.

Hope that helps.

OK, I did reinstall RU from scratch following your method, it doesn't matter at all, at the first connection I cannot click inside that banner, it doesn't react at all.
I have installed Windows 7, soo there is no Antivirus or Firewall or other security software installed at all.
This Computer has access to the LAN, but nit to the Internet.
I found out a workaround for solving that issue:
connecting via RDP (the Microsoft one, not the RU implementation).
Then connect via RU.
The banner appears and inside RDP it can be dismissed.
After that you can connect regulary via RU.

It works, OK, but I think it's not a sign of clean programming.
It's simply a bug, nothing dramatic, but at least it has to be honestly accepted as such a bug.

Pauline wrote:

Hello David,

Thank you for your message.

Is there any way to remove that banner?
It seems to be a bug, because I configured 5 computers with windows 10 and 1 computer with windows 7.

It looks like you mean the First Connection Warning notification rather than the notification banner discussed in this thread. Please note that this notification is only shown if specific conditions are met for Host and in order for the First Connection Warning message to disappear the remote user must click the OK button in the message. Alternatively, someone can also connect to that Host from a Viewer registered with a PRO or SITE license - this will close the notification as well. Please note that computer reboot is required after the connection.
If you can't close the notification even when physically clicking the OK button on the Windows 7 machine, pleas try fully uninstalling Host once again as described here and then re-installing it using a vanilla installation file downloaded from our website.

If it is possible with a paid version, it would be acceptable for me, although it would be a license-wise overkill,
because I'm a private user with 6 computers inside my family circle.
But I have to admit, that your price policy is really fair, so I would buy.

Please note that it's possible depending on the banner, i.e. if you mean the persistent notification mentioned in this thread, then it's not shown if you are connecting from a Viewer registered with a commercial license (any commercial license and not only PRO/SITE like in case with the First Connection Warning window). You can double-check that this banner actually looks different, features different text and actually doesn't have the "Okay" button to click. Here's how the persistent notification banner also looks just in case:
   

Hope that helps.

Yes, I mean the first connection warning.

You said that I have to click a button in that banner, well, I know,
but that's the point: the OK button is there, but I cannot click it at all, regardless of being remote or physical present.
I cannot dismiss this banner and I cannot click anything behind it.
The two buttons displayed in that banner are completely not functional at all.
OK, I wrote inside the wrong thread, as this is for the permanent notification banner. Sorry.
I would continue via PM, open a new thread or continue in this thread, as this error is very similar, as it regards the banner-function in your program
Tell me, what you prefere.

Well, that the tray icon is mandatory to avoid problems with AV Software, that's not correct.
Look at UltraVNC, you are able to completely disable the tray icon and any notification at connection.
You can even open an integrated filemanager and transfer files from and to the host without any notification.
The host doesn't show any information at all when properly configured.
And nonetheless, AV Software don't flag it as Virus/Trojan/PUP, etc...

To be honest, UltraVNC needs an open port for ANY computer you want to control remote,
RU needs only ONE open port for the server, OK.

I really don't care about the systray icon at all, but the connection nag screen blocks any work or click at that area.
You could make a permanent and nonremovable systray icon that indicates idle, connection, errorstate, etc,...
but please remove that banner. It makes no sense for me to double annoy the host.
If it is possible with a paid version, it would be acceptable for me, although it would be a license-wise overkill,
because I'm a private user with 6 computers inside my family circle.
But I have to admit, that your price policy is really fair, so I would buy.

Is there any way to remove that banner?
It seems to be a bug, because I configured 5 computers with windows 10 and 1 computer with windows 7.
On the Windows 10 computers i can click on the "okay" button on the banner.
At my Windows 7 machine i cannot click at ANY button on that banner, neither physically, nor from remote.
I tried to reinstall RU Host with manually deleting any registry entries and any folder created (ProgramData and AppData).
That's only a problem with Windows 7. I tested it with XP, no problem at all.

Yes, I am a private user at home. Only ONE network, no subnetting, no VPN, no VLAN.
And of course I am using the latest Version available since today 13:30h.
My network is using DHCP with reserved IP adresses (MAC based),
so my clients are using DHCP to get always the same IP adress.

For the RU config:
I use my own hosted ID Server with the integrated user management.
That works like a charme inside my network and from the internet, even behind Firewall and NAT.

Patrick Riley wrote:

Are the link lights on for the ethernet adapter when the computer is shut down?

Yes, the lights are on. Sporadically they blink.
My Router recognize my Computer as RUNNING, even if I shut it down because the LAN port never shut off.

Patrick Riley wrote:

Ok, check these settings on your windows 10 machines. Control Panel->Network and Sharing Center->Change Adapter Settings. Right click on ethernet adapter and go to Properties. Click Configure, then Advanced. Make sure green ethernet or energy efficient ethernet is disabled. Sometimes it has both. Then make sure all your wake on lan settings are enabled. Wake on magic packet needs to be enabled. Disable shutdown wake on lan if it is listed, but you may need to do trial and error with this setting.

Then, go back to control panel and go to Power Options. On the left, click on choose what the power buttons do. Click on Change settings that are currently unavailable at the top. Then disable turn on fast startup.

WOL in the BIOS also needs to be enabled but BIOS settings are different depending on the manufacturer. I also disable other sleep settings in the BIOS. But I know these settings in Windows 10 need to be set right for WOL to work with remote utilities. Let me know if you have any questions.

Like I said, it is all configured like that.
Deep sleep, green LAN, and all the other energy saving shit, all disabled.
Sorry, it only won't work with RU. All other wake tools are working flawlessly.
And it doesn't matter, what I configure in Windows, because when the Computer ist shut down, then there is of course no Windows loaded.
At this time only the BIOS is important and there I have configured all properly, because all other tools can wake that machine, even if I delete the Harddisk.
OK, it won't boot anything but at least it would start the machine.
Of course Magic Packet is activated. I even have Intel AMT activated on one machine (my server).
My post was only for couriousity, it isn't important for me to have this issue fixed.
I'm satisfacted with RU, for WoL I use Box2go on Android and WOL2 on Windows. It's OK for me.

If someone would have fixed that issue reliably, then it would be nice,
or the developer could implement another waking method like all other tools in market.
But again, if it isn't fixable yet, then it's OK for me, too.

I'm running out of options now because all settings mentioned by you were set correctly.

Only for example:
I have the Host installed on machine A and B.
I have the Server installed only on machine A.
Machine A is running 24/7.
Machine B is shut down.
Now I want to wake machine B:
If I use WOL2 on machine A: OK, machine B starts up.
If I use Box2go on my Phone via Fritzbox: OK, machine B starts up.
If I use RU Viewer on Machine A or on any other machine: no way. Machine B remains sleeping.

Patrick Riley wrote:

Are you running Windows 10?

Si, Pancho. :-)
All Systems are running Windows 10 x64, with all updates, only the Windows Defender, no Security Suite or other shit and only the drivers without any bundled Software.
My Autostart is clean and I don't use any optimizer tools, I hate them.

Only for couriousity:
I tried with Windows 7 and XP, too.
I would try with Windows 2000, but the Software doesn't work on it. :-)

Patrick Riley wrote:

I was able to get it working. A lot of setting changes in the bios and on the network adapter. Do you have energy efficient or green ethernet disabled?

I have nothing green or energy saving activated in BIOS. And that wouldn't explain, why it works with all other tools.
If it were a BIOS misconfiguration, it wouldn't work with other tools at all.
I have activated the option, that the Computer will only be woke up by "Magic Packet" and not by "Pattern match",
because in that case my Computer would start with a simple PING, and that wouldn't be so nice.

What kind of changes have you done?

I have the same issue with WoL.
It simply doesn't work at all.
I can see and controll all Computers on my network, i don't have Subnets or someting, it's my home.
But Wake on LAN doesn't work at all, at least on my installation it NEVER worked for me.
I tried at work, too, with completely fresh installations of Windows with only the drivers.
No chance to get WoL working.
I use WOL2 for waking up my computers, it works since beta status of that software.
I use the Wake-Option in my fritzbox, it works, too.
So I can say, it has nothing at all to do with misconfiguration or something else.
So I think, it's simply a bug inside the software, because there is nothing to configure inside Remote Utilities.
Is there a plan, when this will get fixed?
It's not dealbreaking, because there are other tools or my fritzbox, that are working, but it would be nice,
if this function would be useful, so I could use really an "all in one" solution.

Regards
David