Hello Alex and George,
Thank you for your messages.
Please try replacing the existing Viewer .exe file in the Viewer installation folder (by default it's C:\Program Files\Remote Utilities - Viewer\
) to this test version of Viewer
and then run it as administrator
. Then please try connecting to the remote Host machine, press the left CTRL key
for a few times and close the Viewer.
In the Viewer installation folder (i.e. C:\Program Files\Remote Utilities - Viewer\), the Logs folder
will appear that will contain a log file (a .txt file named rutview_2019_12_rms_log.txt for example). Please send this log file to email@example.com.
In addition, when running the Viewer as administrator, see if there is any difference in the behavior of the keys and if the issue still persists.
Also, when sending us the log files, please attach the information on the configuration of the machine where the Viewer is running.
Looking forward to your reply.