Refund Policy

At Remote Utilities Pty (Cy) Ltd, we are committed to customer satisfaction. We understand that sometimes a product may not meet your expectations. In line with this commitment, we offer a straightforward refund and cancellation policy.

Refund Eligibility:

  • All purchases of Remote Utilities software are eligible for a refund within 30 days of the transaction.
  • This policy applies to all one-time payments and the first installment of any recurring services.

Refund Process:

  • To initiate a refund, please contact our Sales team. We require your order number and the email address used during your purchase.
  • While not mandatory, we appreciate if you could provide a reason for the refund to help us improve our services.
  • Refund requests will be acknowledged within one business day of receipt.

Cancellation Policy:

You may cancel any recurring service at any time. The cancellation will be effective immediately, and you will not be charged in the subsequent billing cycles. To cancel a service, please contact our support team with your account details.

Processing Time:

  • Refunds will be processed promptly. The timeline for refund completion will not exceed ten business days from the acknowledgment of the refund request.
  • The refund will be credited back to the original method of payment (credit/debit card or PayPal account).

Contact Information:

For refunds and cancellations, please reach out to our Sales.

Thank you for choosing Remote Utilities. Your trust in our product is highly valued.

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