Import from Active Directory + improved File Transfer mode: What is new in the latest Remote Utilities Beta

A new Beta version of Remote Utilities 6.12 has been released, which includes several long-awaited features. Import to RU Server from Active Directory was added, the File Transfer connection mode was significantly improved, and the program interface was adapted for high-resolution monitors among other things.

Import from Active Directory to RU Server

How it used to be

Fetching computers from Active Directory directly into the Viewer (see the figure below) has always been available in Remote Utilities. Up until now this has been the only method of RU/AD integration, and not without its drawbacks. Fetch from Active Directory to Viewer

The lack of the imported address book synchronization between several Viewers was the biggest issue. Each administrator had to set up Active Directory integration in their own Viewer.

Besides, the target address book records were not directly editable — there were no connection properties that you could change. You had to "convert" those records into regular address book records with editable properties. This led to unnecessary duplication and management costs.


Version 6.10: Custom SMTP settings

We are happy to announce the release of version 6.10. This version has some major changes to how sending emails is configured in the MSI Configurator. For the complete list of changes please refer to the release notes page.

Starting version 6.10 you can specify your SMTP server settings in the MSI Configurator and therefore use your own email account for sending Internet-ID notification emails to yourself. You may use any type of SMTP server, e.g. a free account such as Gmail or a corporate email account.

SMTP configuration


The new SMTP settings feature will replace the old “Send via email” feature that used our company's mailing server.

With the new feature you can edit the message template. For example, you can translate it to your native language or otherwise alter the message. Just don’t forget to include the necessary variables (marked “%”) in the message.


Version 6.9: Final release

We are happy to announce the final release of Remote Utilities 6.9. You can download version from our download page. For update instructions please visit Updating Remote Utilities.

This has been a massive release in terms of encryption and authorization. We implemented a more modern TLS 1.2 encryption algorithm which is the today's de facto standard for advanced remote access software. The authorization system has also been significantly improved — now you can enable several authorization methods on the Host and use them side by side.

New authorization system

Another major improvement is 2-step verification (2FA, or "2 factor authentication"). This verification acts as an additional layer of protection against unauthorized access to your Hosts. With the 2-step verification enabled — you can use a smartphone app such as Google Authenticator to view the 2FA code — no one can get access to your Host even if they guess the password.


Version 6.9: PIN-code + Rerun Agent as

Remote Utilities 6.9 Beta 2 has been released. We added PIN-code protection for Internet-ID connection when used with the self-hosted server, the ability to remotely restart the Agent as administrator and a few other features and bugfixes. See this post for details.

PIN-code protection for Internet-ID

This is related to your use of the self-hosted server for Internet-ID connection.


Previously, anyone who knew your server address and port could use your server to broker an Internet-ID connection for their own Viewer and Host the same way you did for yours. This could result in unidentifiable Hosts hanging in the "Idle" and "Active" tabs in the server Admin Console. While not a security vulnerability per se, it was still an annoyance.

Admin console


Version 6.9: Host authorization

This post is about how we have improved Host authorization system and related security aspects in Remote Utilities 6.9. Feel free to visit the related community discussion to leave your comments.

We added new features and made significant changes to the way you authorize on remote Hosts. This includes the following:

  • You can enable multiple authorization methods on a given Host;
  • 2-step verification has been added;
  • Host identity is now verified automatically using a certificate;
  • Data encryption protocol has been changed to TLS 1.2.


Remote Utilities 6.9 Beta 1 released

Remote Utilities 6.9 Beta 1 has been released. In this new version we significanly revamped how authorization works, changed the encryption protocol to the modern TLS 1.2 and implemented a number of other changes and bugfixes.

Download version 6.9 beta 1
See what's new

Beta 2 will follow with some new features and improvements not initially included in Beta 1. Meanwhile, feel free to participate in the open beta testing and leave your feedback in this discussion thread.

Using Host vs. Using Agent

On the remote side of a connection you can use either Host or Agent. Their features mostly overlap and in many cases you can use either. In some scenarios, however, using Host may be more appropriate than using Agent, and vice versa.

Using Host

The Host is a persistent remote module. It runs as a system service and starts automatically with Windows. This lets you establish a remote connection with an unattended remote computer which is the main reason behind using the Host, although the Host is also suitable for attended remote support. If you need to access “headless” machines (i.e. those without a monitor plugged in) then using the Host is the only option.

You can tell if the Host is running by looking at the system tray area of the Windows task bar. If the Host is installed on the PC and is running, there is the Host icon in the system tray:

Host icon in the system tray with menu


Version Improved MSI Configurator + Simple Update

Remote Utilities offers an improved MSI Configurator and a new update mechanism that makes updating Viewers and Hosts easier.

MSI Configurator has been improved

If you ever mass-deployed custom-built Hosts and Agents across your network you probably already know how to use the MSI Configurator tool. With each new version we have been continuously improving it and this version is no exception.

Internet-ID settings in one place

Previously, in order to change the Internet-ID server settings you had to select “Pre-configure Host settings” in the last step, wait for the "Settings for Host" window to appear and change the settings there.

In version we moved the server settings to the “Internet-ID” tab. Now all Internet-ID related settings are in one place:

Enable or disable overwrite options

There is more than just combining all Internet-ID settings under the same tab. The logic behind choices made in this tab was also improved. Namely, two new check boxes were added:


Version 6.6 of Remote Utilities has been released

Remote Utilities 6.6 is now available for download. Learn what’s new in version 6.6.

Search and navigation

Now you can do instant search across your address books in the Viewer. Start typing in the search field (1) and the Viewer will be updating the search results (3) on the fly to match your search criteria:

Searching scope (2) is limited to the currently selected folder or address book. If you want to search in a different address book just select that book in the left pane.

The new “All connections” item in the Navigation pane works as a smart folder that lists your connections across all folders and address books:

When used together with columns in the Details view the All Connections folder allows you to quickly manage your connections regardless of the folder they are located in.

Host notifications are less intrusive

Previously, if a remote user tried to install a custom Host package (e.g. a one-click installer) with the “Generate a new Internet-ID…” option selected, the program would prompt the user with a modal message. Clicking the Yes button was the necessary condition for the Host installation to continue:


Local address book encryption

This blog post gives some details about how address books work in Remote Utilities and introduces local address book encryption that became available in version 6.5.

Unlike many web-based tools Remote Utilities is stand-alone software that always stores its address book on the local disc. This also applies to synchronized address books - in this case the local copy is in sync with a remote address book.

Default address book

Address books are stored as .xml files with each book in its separate .xml file. When you first install the Viewer it automatically creates your first address book called “General address book” that you can populate with folders and records (connections):

The General address book is your default book. Its corresponding .xml file is stored in the current user’s %APPDATA% folder under the name connections_4.xml:


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