snk-nick's community posts

Pauline wrote:

snk-nick,  

Could you please send us the full Host log file for a review? I will forward it to our developers, so they can examine it and provide feedback. You can send it to  support@remoteutilities.com .

Looking forward to your reply.

Sure thing which logs would you like specifically?

Pauline wrote:

Hello,

Thank you for your message and sorry for the late response.

Could you please double-check if you have your custom RU Server address selected in the following directories:
1. Host Settings -> Internet-ID settings.
2. Connections Properties -> Internet-ID connection.
In case both directories already have the correct custom Server selected, please let us know if the issue occurs for all of your remote Hosts or only for one specific remote machine.

Looking forward to your reply.

HI Pauline - yes, all of my hosts were deployed using a custom MSI pointing to my server. I've never used the public RU servers and am logged into the viewer using Custom Server Authentication.

Just something I'm seeing in my logs that is confusing me.

06-07-2024__03:29:20__586 Check ID Connection. Connecting...: "id72.remoteutilities.com:5655".
06-07-2024__03:29:20__586 Check ID Connection. Connecting...: "mycustom.server.com:5699".
06-07-2024__03:29:20__588 Check ID Connection. Connected...: "mycustom.server.com:5699".
06-07-2024__03:29:20__605 Check ID Connection. Request MsgTransportThread.Send. Host: "mycustom.server.com:5699".
06-07-2024__03:29:20__715 Check ID Connection. After process message. Host: "mycustom.server.com:5699". MsgCode: 10
06-07-2024__03:29:20__800 Check ID Connection. Connected...: "id72.remoteutilities.com:5655".
06-07-2024__03:29:21__016 Check ID Connection. Exit: "mycustom.server.com:5699".
06-07-2024__03:29:21__237 Check ID Connection. Request MsgTransportThread.Send. Host: "id72.remoteutilities.com:5655".
06-07-2024__03:29:22__566 Check ID Connection. After process message. Host: "id72.remoteutilities.com:5655". MsgCode: 10
06-07-2024__03:29:22__709 Check ID Connection. Exit: "id72.remoteutilities.com:5655".
06-07-2024__03:30:20__573 Check ID Connection. Connecting...: "id72.remoteutilities.com:5655".
06-07-2024__03:30:20__573 Check ID Connection. Connecting...: "mycustom.server.com:5699".
06-07-2024__03:30:20__575 Check ID Connection. Connected...: "mycustom.server.com:5699".
06-07-2024__03:30:20__589 Check ID Connection. Request MsgTransportThread.Send. Host: "mycustom.server.com:5699".
06-07-2024__03:30:20__786 Check ID Connection. Connected...: "id72.remoteutilities.com:5655".
06-07-2024__03:30:21__222 Check ID Connection. Request MsgTransportThread.Send. Host: "id72.remoteutilities.com:5655".
06-07-2024__03:30:21__473 Check ID Connection. After process message. Host: "mycustom.server.com:5699". MsgCode: 10
06-07-2024__03:30:21__662 Check ID Connection. Exit: "mycustom.server.com:5699".
06-07-2024__03:30:21__993 Check ID Connection. After process message. Host: "id72.remoteutilities.com:5655". MsgCode: 10
06-07-2024__03:30:22__245 Check ID Connection. Exit: "id72.remoteutilities.com:5655".

Why am I seeing entries connecting to "id72.remoteutilities.com:5655"?

So just some feedback about what would make this useful for myself:

1. Headless install (vital, as 99%+ of the linux machines I manage are servers without a GUI).
2. Remote command line.
3. Internet-ID.

Anything else would just be a nice to have, but being able to pull up console access from RU for linux servers would be huge.

Is there any news about this? Still can't connect to a custom server URL and have the address book sync up, something that would make the iOS client actually usable.

As it is I'm having to use a second solution just for mobile devices and it's fast reaching the point where RU is just becoming a backup utility.

Every time this is asked "updates are coming" but there hasn't been a single update/blog post/news of any sort.

Thanks David,

Yes I've seen that before, however as you say it's slow to enable/disable (compared to just an icon in the bar) and it also persists across connections with no visible indicator which can lead to some confusion (I know the screen lock can as well but you can see quickly if it's on or not).

A dedicated button would be very welcome.

Locking the KBM and blanking the screen is a very useful options - generally I use it to prevent users seeing things they shouldn't or to lock out a PC while I'm working on it.

But it would be very useful to have a second option just to lock the input while keeping the screen active, for when showing users how to do things and not having them fight you for control of the mouse and keyboard.

Hi Pauline,

Did you ever get that update?

Cheers,

Nick.

I'm talking about 2FA to log into the server via the viewer - that way any host set up to use custom server security effectively has 2FA enabled by default and is much simpler to manage in large numbers.

So when I fire up the viewer I am asked for a 2FA token once. Perhaps also add an option to require a 2FA code entered before any action is taken on a host as well.

Currently MFA is enabled per host - I use a self hosted server with custom server security as the only authentication method. It would be nice to enable MFA login for these accounts rather than (or in addition to) the host based MFA.