The inventory manager is a nice tool, but it would be great if the results were stored in the server database and could be referenced later on if the machine is offline. Perhaps also have a setting to automatically refresh the data every X days or similar?
Just tested on some other machines, seems to definitely be an issue for any machine that doesn't have its display turned on. For desktops the screen is just woken up as you would expect, but laptops with closed lids (that are not asleep) won't respond.
<censored>/Other connection methods don't have a problem. Any suggestions? This could be a pretty major issue for me as a huge number of my clients use almost all laptops and will often lock/close them.
Issue is only for viewing screen as well. Remote terminal/exec/registry and everything else works fine.
I'm currently using the trial version and would like to check exactly how many technician licenses are active at a time, so I can get a good understanding of when one is and isn't consumed. Is there a way to do this?
As the agent is generally used for "here I'll send you think open it so I can connect" type situations, it would be nice to be able to customise the icon for the program along with the rest of the customisations.
I know there's other programs out there which can do this after the fact, but it'd be nice not to have to mess around with those.
I've been trialling RU for a few days now and am very impressed, only issue I have is that if I attempt a remote control session with a laptop that has its lid closed, it will connect but give me a blank screen.
Opening the laptop up refreshes the connection and it works perfectly... unless you close it again in which case it will immediately freeze until the lid is opened back up. The connection never drops out, but the display won't refresh unless the lid is left open.
I've had some level of luck prodding it to work by switching the display option from "Entire Display" to selecting the actual machine display only, but that only seems to work sometimes.