snk-nick's community posts


Closed Laptop Lid Prevents Use

snk-nick, User (Posts: 59)
Aug 16, 2018 7:30:27 am EDT
Just tested on some other machines, seems to definitely be an issue for any machine that doesn't have its display turned on. For desktops the screen is just woken up as you would expect, but laptops with closed lids (that are not asleep) won't respond.

<censored>/Other connection methods don't have a problem. Any suggestions? This could be a pretty major issue for me as a huge number of my clients use almost all laptops and will often lock/close them.

Issue is only for viewing screen as well. Remote terminal/exec/registry and everything else works fine.

Check current license usage.

snk-nick, User (Posts: 59)
Aug 16, 2018 2:01:15 am EDT
I'm currently using the trial version and would like to check exactly how many technician licenses are active at a time, so I can get a good understanding of when one is and isn't consumed. Is there a way to do this?

Closed Laptop Lid Prevents Use

snk-nick, User (Posts: 59)
Aug 15, 2018 10:07:43 am EDT
True, but I have disabled that function and closing the lid does nothing but switch the LCD off as is standard.

I can still VNC to the machine no problem so it’s still active on the network.

Closed Laptop Lid Prevents Use

snk-nick, User (Posts: 59)
Aug 15, 2018 10:07:24 am EDT
.
Edited:snk-nick - Aug 15, 2018 10:08:39 am EDT

Closed Laptop Lid Prevents Use

snk-nick, User (Posts: 59)
Aug 15, 2018 8:28:39 am EDT
The host is on the laptop, the viewer is on a workstation and connecting to it.

Custom Icon for Agent

snk-nick, User (Posts: 59)
Aug 15, 2018 7:14:15 am EDT
As the agent is generally used for "here I'll send you think open it so I can connect" type situations, it would be nice to be able to customise the icon for the program along with the rest of the customisations.

I know there's other programs out there which can do this after the fact, but it'd be nice not to have to mess around with those.

Closed Laptop Lid Prevents Use

Nick Sandman, User (Posts: 59)
Aug 15, 2018 6:37:02 am EDT
I've been trialling RU for a few days now and am very impressed, only issue I have is that if I attempt a remote control session with a laptop that has its lid closed, it will connect but give me a blank screen.

Opening the laptop up refreshes the connection and it works perfectly... unless you close it again in which case it will immediately freeze until the lid is opened back up. The connection never drops out, but the display won't refresh unless the lid is left open.

I've had some level of luck prodding it to work by switching the display option from "Entire Display" to selecting the actual machine display only, but that only seems to work sometimes.

Running version 6.8.0.1 for both viewer and host.
Edited:snk-nick - Aug 15, 2018 6:38:10 am EDT