snk-nick's community posts

That was indeed my thoughts on the matter, however the AV console has no record of removing them and didn't remove any of the new versions. I manage the AV for my clients so if it HAD been removed I'd have been notified and there'd be a record. Definitely not the AV.

So yeah. I have no idea, but it's gone and the only thing different about it is that it's an older client. Newer versions on the same network with the same AV policy running are fine.

A client I had running v6.8.0.1 had all their devices drop out of my viewer. Their servers and some desktops were all on v6.10.8.0 or later and remained without issue.

I connected via other means to find that all of them were gone without a trace, as though uninstalled. The users to not have that level of access and I checked out the Antivirus and other logs to verify that it wasn't removed by that.

What could cause this? As much as I'd love to keep everyone on the latest version, some customers of mine aren't online that often, or have the stand alone agent saved somewhere to open when needed. I update when I can but I also don't expect old versions to simply turn off without damn good reason.

Are there any release notes for these new versions?

Same issue for myself. It's really frustrating.. sometimes it will keep the connection for ages, other times it drops off in a few minutes. I'm running a local server for all connection and it doesn't matter whether it's on LAN or over the internet, same result.

Server, viewer, and host are all at the latest versions but I've had it happen pretty much since I started using the product.

Polina Krasnoborceva wrote:I am sorry if that makes the program less useful for you.

Honestly it makes the mobile app completely useless to me, which is a real shame. Do you have any kind of ETA for this feature? I've heard it referred to as "coming soon" for quite a while now.

Every time a new version is released I need to individually create new install files for the MSI, .exe and agent. I can't just point the software to old version and create them, nor can I make some kind of install template that would let me easily generate new versions each release... this makes ensuring every install file has the correct settings fairly painstaking.

In addition, when trying to update hosts the simple update feature simply does not work at all. When using the remote install option and pointing the file to an update MSI, installs to remote (i.e. non LAN) locations always fail saying "unable to complete action" with no other explanation.

When it is working, the software is great. However every single update is a long, annoying task that only becomes more so the more clients I install agents to. Are there any plans to address this, and if so when can we expect them?

Hi Polina,

That seems to only apply to machines that are on the same network. Does this work using an RU connection?

Cheers,

Nick.

If I have RU installed on a clients Domain Controller, am I able to add their AD structure to my viewer? Or is this possible in some other manner (besides running a VPN I guess).

I use a custom server for RU and have things working nicely across my devices. I've also recently pushed custom server auth out to all my clients which is great.

But, I'd also love to be able to fire up the iOS app, provide my server URL and username/password and basically get the same experience there that I do on the Windows viewer client. Is this something that will be added at any point? Right now I'd need to add each client via their internet ID/password which is really unpractical.

Done.