snk-nick's community posts

Updated Viewer, locked out of all client PC's

snk-nick, User (Posts: 56)

Nov 22, 2018 7:22:48 pm EST

Support level: Pro

So the User name field? Unchecked and tried with all of my set passwords, no luck.

Updated Viewer, locked out of all client PC's

snk-nick, User (Posts: 56)

Nov 22, 2018 4:29:03 am EST

Support level: Pro

Here you go:

Updated Viewer, locked out of all client PC's

snk-nick, User (Posts: 56)

Nov 21, 2018 9:40:48 pm EST

Support level: Pro

As per title. Upd ated my viewer to 6.9.4.0 and when prompted however now all of my attempts to connect to any PC requests a password, none of the ones I have se t work.

I use the RU Server for all my clients (also updated to latest version).

Read through the upgrade guide but this wasn't mentioned anywhere. What's changed?

Closed Laptop Lid Prevents Use

snk-nick, User (Posts: 56)

Aug 21, 2018 9:44:30 pm EDT

Support level: Pro

Hi Conrad,

This does indeed seem to work! What's the difference between the standard and legacy connections?

Cheers,

Nick.

Closed Laptop Lid Prevents Use

snk-nick, User (Posts: 56)

Aug 21, 2018 11:44:08 am EDT

Support level: Pro

Hi Conrad,

Yep, the screen previews still update just fine even though the remote control does not.

Cheers,

Nick.

Inventory Database

snk-nick, User (Posts: 56)

Aug 17, 2018 2:10:48 am EDT

Support level: Pro

Awesome, looking forward to it!

Inventory Database

snk-nick, User (Posts: 56)

Aug 17, 2018 1:38:32 am EDT

Support level: Pro

The inventory manager is a nice tool, but it would be great if the results were stored in the server database and could be referenced later on if the machine is offline. Perhaps also have a setting to automatically refresh the data every X days or similar?

Closed Laptop Lid Prevents Use

snk-nick, User (Posts: 56)

Aug 16, 2018 7:30:27 am EDT

Support level: Pro

Just tested on some other machines, seems to definitely be an issue for any machine that doesn't have its display turned on. For desktops the screen is just woken up as you would expect, but laptops with closed lids (that are not asleep) won't respond.

<censored>/Other connection methods don't have a problem. Any suggestions? This could be a pretty major issue for me as a huge number of my clients use almost all laptops and will often lock/close them.

Issue is only for viewing screen as well. Remote terminal/exec/registry and everything else works fine.

Check current license usage.

snk-nick, User (Posts: 56)

Aug 16, 2018 2:01:15 am EDT

Support level: Pro

I'm currently using the trial version and would like to check exactly how many technician licenses are active at a time, so I can get a good understanding of when one is and isn't consumed. Is there a way to do this?

Closed Laptop Lid Prevents Use

snk-nick, User (Posts: 56)

Aug 15, 2018 10:07:43 am EDT

Support level: Pro

True, but I have disabled that function and closing the lid does nothing but switch the LCD off as is standard.

I can still VNC to the machine no problem so it’s still active on the network.

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