johnran's community posts

Ever since I upgraded my host and viewer the computer that have a host work for a while when a user is using them then go dormant and turn grey and the connection fails.. they never ever used to do this is the past I found out when the remote utilities failed and went dormant but the  [censored] account worked. How can I fix this? see the icon turn grey picture..

what are the difference in icons showing here and how to change them?

This is occurring on a a machine via  [censored] .. I've never had a problem like this with others..

I am open to suggestions because I prefer Remote Utilities..

Ive tried all this and the installer just hangs. not sure why even uninstalled all antivirus and shut down firewall and still hangs... other programs install with no problem.. I don,t know..

Version 6.8.0.1, August 26, 2017.
Free.

But I cant get to that window in the .msi install because it never proceeded yet?  this is what I get after I choose the path to install then it hangs  there?

Trying to install the Host .msi package on a windows 8   64bit and it start to work but then stops at eh install window and just hangs there .. I had a older version that failed to uninstall and had to delete it.

Any ideas as to what I can do to force the install or do  a older cleanup?

I uploaded a i,age where it hangs at during the install

tte reason why there was no connection was due to a HUGE fiber line being cut effecting millions in the USA

see it here:  https://www.wired.com/story/friday-comcast-outage-cut-fiber/

It came back up , was down for about 1/2 here here but working now.

For some reason I cant see the computers to login to even when on line are you people having a server issue with directions of the ID  ?  
they are showing offline but they are not?