johnran's community posts

Ever since upgrading

john Randal, User (Posts: 120)

Dec 27, 2018 5:30:55 pm EST

Ever since I upgraded my host and viewer the computer that have a host work for a while when a user is using them then go dormant and turn grey and the connection fails.. they never ever used to do this is the past I found out when the remote utilities failed and went dormant but the [censored] account worked. How can I fix this? see the icon turn grey picture..

what are the difference in icons showing here and how to change them?

john Randal, User (Posts: 120)

Dec 22, 2018 9:35:03 am EST

Support level: Mini

what are the difference in icons showing here and how to change them?

Will not install

john Randal, User (Posts: 120)

Oct 11, 2018 8:32:22 pm EDT

Support level: Mini

This is occurring on a a machine via [censored] .. I've never had a problem like this with others..

I am open to suggestions because I prefer Remote Utilities..

Will not install

john Randal, User (Posts: 120)

Oct 09, 2018 4:16:55 pm EDT

Support level: Mini

Ive tried all this and the installer just hangs. not sure why even uninstalled all antivirus and shut down firewall and still hangs... other programs install with no problem.. I don,t know..

Will not install

john Randal, User (Posts: 120)

Oct 08, 2018 5:49:06 pm EDT

Support level: Mini

Version 6.8.0.1, August 26, 2017.
Free.

Will not install

john Randal, User (Posts: 120)

Oct 08, 2018 3:32:53 pm EDT

Support level: Mini

But I cant get to that window in the .msi install because it never proceeded yet? this is what I get after I choose the path to install then it hangs there?

Edited:john Randal - Oct 08, 2018 3:37:40 pm EDT

Will not install

john Randal, User (Posts: 120)

Oct 08, 2018 2:43:19 pm EDT

Support level: Mini

Trying to install the Host .msi package on a windows 8 64bit and it start to work but then stops at eh install window and just hangs there .. I had a older version that failed to uninstall and had to delete it.

Any ideas as to what I can do to force the install or do a older cleanup?

I uploaded a i,age where it hangs at during the install

Remote utilites wont see connections

john Randal, User (Posts: 120)

Jun 29, 2018 9:47:47 pm EDT

Support level: Mini

tte reason why there was no connection was due to a HUGE fiber line being cut effecting millions in the USA

see it here: https://www.wired.com/story/friday-comcast-outage-cut-fiber/

Remote utilites wont see connections

john Randal, User (Posts: 120)

Jun 29, 2018 3:01:21 pm EDT

Support level: Mini

It came back up , was down for about 1/2 here here but working now.

Remote utilites wont see connections

john Randal, User (Posts: 120)

Jun 29, 2018 1:54:13 pm EDT

Support level: Mini

For some reason I cant see the computers to login to even when on line are you people having a server issue with directions of the ID ?
they are showing offline but they are not?

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