Hello Pepa,
Thank you for your message.
Does a "tech" refer to a person or to a simultaneous connection?
A "tech" refers to a
Viewer currently being actively used (i.e. with a remote session running).
If we have 20 employees but never exceed 10 simultaneous connections, do we need 20 licenses or would 10 licenses suffice? If those 10 simultaneous connections are made by 5 distinct people, could we get away with just 5 licenses?
I believe that in this example your 10 simultaneous connections may or may not be established from 10 Viewers (i.e. some Viewers may initiate multiple simultaneous connections). But for Remote Utilities licensing the number of simultaneous connections from the same Viewer is irrelevant because it's not limited. You should only count the Viewers.
Therefore, in this scenario you need a 5-tech license because you are writing that there are 5 employees who are supposed to work from 5 Viewers (one employee from each Viewer) simultaneously. This is regardless of how many connections each employees establishes from their Viewer.
Also, our license is neither hardware-bound nor attached to a specific person. This means that
any 5 employees can work from
any 5 Viewers simultaneously. Just make sure that the Viewers are registered with the license key.
What exactly does an "endpoint" entail?
A remote computer where either
Host or
Agent is running. Endpoints are represented in your address book as connections.
If we don't want to use address books at all (we very much prefer the "agent" solution as then we can prove to our customers that we can't connect to their systems without their knowledge and approval), should we even care about the number of endpoints?
You will not be able not to use the address book at all. Before you connect to a remote computer you first must add a connection to your address book.