Hello Zomar,
Thank you for your message.
My solution was connecting a monitor to the Host PC as I was trying to run it headless.
We're glad to hear you've figured out the issue and it works for you! However, please note that typically in such cases, it's enough to enable the
Use legacy capture mode feature in the
Host Settings and restart the Host.
Using the latest version of Remote Utilities (as of this writing it's version 6.12.2.0 Beta 2) is also highly recommended as each new version contains lots of bug fixes and improvements, i.e. using the latest version might help in resolving some issues and improving the overall performance.
The latest 6.12.2.0. Beta 2 version is available for the download on
this page. When updating, please make sure to update both Viewer and Host/Agent to the same version as the version mismatch might lead to performance issues or some features not working.
Hope that helps.