Thank for your reply. I’ve restarted Host and Viewer PCs, I still got black screen on Viewer PC. But I found one thing, if I move Viewer-PC’s mouse on black screen, Host PC’s one is moving, too. It seems that Viewer PC has successful logged in the Host, but the screen information dosen't transfer out of Host PC. PS: I’ve tried it on different PCs. The problem still exists, is there any wrong with me?
Hi,there!~ it's my first time to try Remote Utilities, it's good software. I face a problem, Viewer can't not get host PC screen. I could chat with host PC, but can not control remote host PC (I got a black screen in Viewer.)