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Conrad wrote:

Thanks for the info, Ian! We'll check it out.

Looks like it could be a glitch in 6.7.0.1. We are currently preparing 6.7.0.2 update, and it will be most likely released today. The problem should be fixed in that update.

Hi Conrad,
I've installed the 6.7.02.
But the problem still exist.
If there any add-on SDK needed to be installed?

If it is convenient for you please click the below link to get screenshot information!
https://goo.gl/htX9mx

I really like this remote utility, it is so helpful for me.
Thank you for reply!!

Conrad wrote:

Hello Ian,

Thank you for your message.

And what interface language do you use? Or did you get the message right when you launched the Viewer?

Hi Conrad,
My system default language is traditional chinese.
I've captured the screenshot.
If it is convenient for you please click the below link to get screenshot information!
https://goo.gl/agZobg

Thank you!

Hi Conrad,
My system default language is traditional chinese.
I've captured the screenshot.
If it is convenient for you please click the below link to get screenshot information!
https://goo.gl/agZobg

Thank you!

Hi all,
I installed Viewer in win8.1. (ver 6.3 build 9600)
It worked well in v6.5.X before.
Today I try to install newest version 6.7.0.1 , then I got error message box "language file not found!"

Hi all,
I installed Viewer in win8.
It worked well in v6.5.X.
Today I try to install newest version 6.7.0.1 , then I got error message box "language file not found!"

Hi Conrad Administrator,

Thank for your reply.
I’ve restarted Host and Viewer PCs, I still got black screen on Viewer PC.
But I found one thing, if I move Viewer-PC’s mouse on black screen, Host PC’s one is moving, too.
It seems that Viewer PC has successful logged in the Host, but the screen information dosen't transfer out of Host PC.
PS: I’ve tried it on different PCs. The problem still exists, is there any wrong with me?

Hi,there!~ it's my first time to try Remote Utilities, it's good software.
I face a problem, Viewer can't not get host PC screen.
I could chat with host PC, but can not control remote host PC (I got a black screen in Viewer.)