Polina Krasnoborceva wrote:
Hello Márcio,
Thank you for the upd ate.
Perhaps, your other account was se t up with another email address or, if you used the same address, there might have been a typo, so it was possible to create a new account for the correct email address.
Could you please confirm if you have updated both Viewer and Host to the latest version 6.12.2.0 (Beta 2) ? Have you had a chance to restart the remote Host machine?
If the above applies, could you please send us a video of the issue reproduced when using the latest 6.12.2.0 version once again? You can send the video to support@remoteutilities.com . In addition, please provide your local and remote machines specifications, such as OS running on the machines, graphics cards and monitor resolutions of both local and remote sides.
Looking forward to your reply.
Hello Polina
The first time I posted a reply here I had to make an account and there is no other email I could have used here. If it was, I could have recovered the password and kept that account, but my only email was not assigned even... Perhaps you could check the email associated with that account that posted those 2 comments before? Just out of curiosity, since I don't have any other adress to use.
About the issue at hand, I tried with the last stable version and it didn't solved the problem.
Then I tried with the 6.12 beta 2 version and it seems to work ok now. Each display is correctly assigned and change as I click them.
Cheers!
Note: oh just a detail.... For each reply posted here, I get TWO email notifications. Before my current account, I used to get only 1 email per reply. I think my "old" account has the same email assigned, how is that even possible? Maybe a bug?