I can only connect using Internet ID but not Direct Connection. What could be the issue? I downloaded Beta version for both Viewer and Host. Also, what is the diifference between connection using Internet ID and Direct Connection?
For direct connectivity you must make sure that the remote computer is directly accessible via IP address or DNS name. This is usually the case in local networks. Direct connection over the Internet is also possible - in this case you must create a port forwarding rule in router settings on the remote (Host) side.
Please, refer to these knowledge base articles for more information: