Hello Ondrej,
Thank you for your message.
Here's the
full list of solutions that might help to improve the connection speed/performance in similar scenarios.
Namely, in the described scenario, we would recommend establishing a
Direct connection instead of the Internet-ID connection, if possible - it can be established even if the remote Host machines are not available directly (i.e. located behind a router), by setting up a port forwarding rule as described
here.
Alternatively, please consider utilizing the
self-hosted RU Server instead of connecting through our public servers, as it might significantly improve the connection speed/performance as well. For more information on the RU Server please see
this page.
Finally, please make sure that you use the latest version of Remote Utilities - currently, it's version
6.12.2.0 Beta 2. The latest version contains a number of improvements/bug fixes that might also affect connectivity, the full list of Release Notes is available
here. Therefore, in case if you use version 6.10.10.0 or an older version of Remote Utilities, please try updating to the latest 6.12.2.0 Beta version - it's available for the download on
this page.
When updating Remote Utilities please make sure that Viewer and Host/Agent are the same version. Version mismatch between Viewer and Host/Agent may lead to performance issues and some features not working.
Hope that helps.