Hello Stephen,
Thank you for your message.
Unfortunately, we couldn't reproduce the issue. Could you please clarify if the issue occurs when you're using the
Text Chat mode or its simplified version the
Mini-chat which can be opened alongside the Full Control and View mode window?
In addition, we highly recommend that you update Viewer to the same version 6.10.10.0 that is used on the remote Host machine, as the version mismatch might be causing the issue as well.
Version 6.10.10.0 is available for the download on
this page.
Alternatively, you can also update the Viewer using the
Check for updates button located on the Viewer's ribbon toolbar, on the
Help tab which will prompt to the
Automatic update.
Let me know if updating the Viewer did not help and the issue still persists.
