Community
[ Closed ] [Resolved] drag and drop not working Host PC to Viewer PC
Links used in this discussion
Links used in this discussion
Terry Frost,
User (Posts: 1)
Mar 13, 2020 7:05:28 am EDT
Support level: Free or trial
Hi - I am trialling RU before deployment (to SME). I can drag and drop easily from (my) Viewer PC to (my colleague's) Host PC. However, I cannot drag and drop at all from Host to Viewer.
My Viewer PC is running Windows 10 Pro. My colleague's Host PC is Windows 7 Pro. (I know, I know - it will be replaced soon!) I have installed V6.10 both Host and Viewer (the installed versions of both, not the agent).
I have searched the Support Centre thoroughly but cant find anyone else having this issue. Can someone help please?
My Viewer PC is running Windows 10 Pro. My colleague's Host PC is Windows 7 Pro. (I know, I know - it will be replaced soon!) I have installed V6.10 both Host and Viewer (the installed versions of both, not the agent).
I have searched the Support Centre thoroughly but cant find anyone else having this issue. Can someone help please?
Pauline,
Support (Posts: 2872)
Mar 13, 2020 10:37:51 am EDT
Hello Terry,
Thank you for your message.
Unfortunately, we couldn't reproduce the issue - the Drag and Drop feature works well both ways: from a local Viewer machine to a remote Host, and vise versa.
Could you please clarify if you're connecting to the remote Host machine using Direct connection or Internet-ID connection? Depending on a connection, a slight delay might be needed for the Drag and Drop to work, especially if Internet-ID connection is used. Please try waiting for a couple more seconds before dropping the file on the remote screen.
In addition, please try updating Remote Utilities to the most recent 6.12 Beta 1 version and see if it helps to resolve the issue. 6.12 Beta 1 version is available for the download on this page.
Please let me know if the issue persists.
Thank you for your message.
Unfortunately, we couldn't reproduce the issue - the Drag and Drop feature works well both ways: from a local Viewer machine to a remote Host, and vise versa.
Could you please clarify if you're connecting to the remote Host machine using Direct connection or Internet-ID connection? Depending on a connection, a slight delay might be needed for the Drag and Drop to work, especially if Internet-ID connection is used. Please try waiting for a couple more seconds before dropping the file on the remote screen.
In addition, please try updating Remote Utilities to the most recent 6.12 Beta 1 version and see if it helps to resolve the issue. 6.12 Beta 1 version is available for the download on this page.
Please let me know if the issue persists.
Jeff Joralemon,
User (Posts: 1)
Aug 28, 2023 3:20:17 pm EDT
Support level: Free or trial
Can't seem to drag a file from the remote Host Windows PC to Mac desktop (Viewer).
Pauline,
Support (Posts: 2872)
Aug 28, 2023 8:02:40 pm EDT
Hello Jeff,
Thank you for your message.
Please note that Viewer for Mac/Linux is currently in beta testing, so some of the features or functionality might be limited. Unfortunately, file transfer functionality is not supported for Viewer for Mac/Linux yet. You can find the whole list of currently available features on this page. Sorry for the inconvenience.
Let us know if you have other questions.
Thank you for your message.
Please note that Viewer for Mac/Linux is currently in beta testing, so some of the features or functionality might be limited. Unfortunately, file transfer functionality is not supported for Viewer for Mac/Linux yet. You can find the whole list of currently available features on this page. Sorry for the inconvenience.
Let us know if you have other questions.
* Website time zone: America/New_York (UTC -5)