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Active Directory Sync

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Patrick Riley, User (Posts: 40)

Jun 01, 2026 12:44:57 pm EDT

I recently had to reinstall RU on the server. Everything is working including active directory sync, but if there are any changes on active directory, RU is not updating to show the change. Any help would be appreciated. Thanks.

Pauline, Support (Posts: 3077)

Jun 02, 2026 4:46:29 pm EDT

Hello Patrick,

Thank you for your message.

Just to clarify, does the AD Tree update if you manually click Refresh as shown in this guide?

Looking forward to your reply.

Patrick Riley, User (Posts: 40)

Jun 03, 2026 10:41:48 am EDT

Support level: Pro

I didn't realize that the domain controller wasn't added. I added it, but it shows old computers that are no longer in active directory, or they are disabled and no longer in an OU. Can't I just sync the address book and not add the domain controller?

Pauline, Support (Posts: 3077)

Jun 04, 2026 7:39:55 pm EDT

Hello Patrick,

Apologies for a somewhat misleading previous reply. If you already have your AD integrations with RU Server set up and running, you do not need to manually add and refresh the Domain controller or connections.
Regarding the syncing issue - could you please make sure sure that you have a sync schedule set up and enabled as described here (it’s the very last section)?

Looking forward to your reply.

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