David Silvera's community posts

I use Smtp2Go but Mailjet looks like you get more for the free tier.

Information Technology wrote:

We downloaded viewer-7.6.2.0.exe from remoteutilities.com/download and are receiving the following from Defender:

Trojan:Win32/Suschil!rfn
This program is dangerous and executes commands from an attacker.
file: [redacted]\AppData\Local\Temp\{98323EAD-B807-4D12-963D-5C8A7E41EDA8}\viewer-7.6.2.0.msi

Any help would be appreciated

You can also restore it from Quarantine in Windows Defender and tell it to mark the application as safe, so that it won't block it the next time you try to install it.

This seriously seriously sucks! How can you delete a program that is genuinely being used in a corporation and fully remove it? I mean, it had to pass through installation, even marked as safe by the admin as he installed it.

Was this Windows Defender that did this? They need to take a less stern stance in regards to these programs. Even a warning instead of a delete would have been better. Not even quarantine??

If this happened to me with 800!!!! hosts, I would flip!

Feel your pain Martin.

Having this same error after I upgraded to 7.6.2.0 for the VIewer. I try to do a Remote Install... and then use Windows Credentials and use the domain admin, which I have always been using before upgrading. But keep getting this error from the original post.

Followed the suggestion of doing this from a Domain Server and it worked. I am logged into the server as the domain admin and installed the viewer.

Not sure why this error started after upgrading to 7.6.2.0.
But thought I would also share my experience.

Conrad Sallian wrote:
Here is what you can do:

1. Click on the ellipsis (...) in the Downloads menu and select 'Report this file as safe'. A form will open will allows you to send a feedback on the file to Microsoft.
.

I clicked the "Report this file as safe" in the menu in Microsoft Edge on Windows 11 and it did nothing. Tried multiple times. Microsoft doesn't make it easy to report a false positive at all, with their Smart Screen.

I reported it using the form instead.

Submitted false positive using both my personal and enterprise account.

asdffdsa wrote:
thanks but no idea what that means???
please, please, explain in detail exactly what you mean??

what  exactly  do you want me to roll back?
thanks, david

I believe they are asking you to consider rolling back to 23H2. Which, despite the issues you're having with RU, is not a bad idea, given the issues plaguing 24H2 at the moment. List of "known" issues listed here on Microsoft's site: https://learn.microsoft.com/en-us/windows/release-health/status-windows-11-24h2

On the other hand, if the previous version of RU works fine, you could use the previous stable version of 7.2.2.0. This is just for your peace of mind, since upgrading to a new version of RU and new version of Windows 11 can be a headache, like what you are experiencing.

Just my suggestion if I were in your situation.

Does the Windows Event log not indicate why the RU host service failed to run after the Windows Update?

Windows 11 24H2 update is soo buggy, I'm not upgrading any of my systems on my network to that version, not right now at least.

Hey Brad,

You could use the Remote Utilities Security authentication method and create a temporary username and pass for the guest tech. Can delete the account after.

Or you could use Single Password authentication method and just change the password after the guest tech has finished.

You could run the remote utilities agent on the PC, you would have to stop your RU Host to run it. Then both of you could connect using the agent id and pass. Close the agent after and turn the host back on.

Just a few ideas I would do.

- David

Completed as well. Thanks for all the hard work you and your team put into this app.