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Server v3.5.5.0 not work on 7 x64@vmm

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dateno1, User (Posts: 14)

Oct 11, 2023 8:48:04 pm EDT

3.3.5.0 is OK but 3.5.5.0 is crashed

OS : Windows 7 Enterprise x64 ko-KR@Synology v7.2.1-69057
Test Method : Create VM -> Install Guest Tool&Reboot -> Install RU Server

Windows is completely Updated (~2020.01)

but v3.5.5.0 worked on Another VM for Test on VMWare Workstation 17

Attached Files

Pauline, Support (Posts: 2862)

Oct 12, 2023 2:02:38 pm EDT

Hello,

Thank you for your message.

Could you please clarify if you have any antivirus software installed on your machine where the issue occurs? If this is the case, please try adding the RU Server installation folder to the exception list as described in this guide and see if this helps to resolve the issue. Please note that you may also need to reinstall your RU Server - you can try backing up its data as described here and then preforming a complete uninstallation following this guide.

Hope that helps.

dateno1, User (Posts: 14)

Oct 28, 2023 9:45:18 pm EDT

Support level: Starter

Pauline wrote:

Hello,

Thank you for your message.

Could you please clarify if you have any antivirus software installed on your machine where the issue occurs? If this is the case, please try adding the RU Server installation folder to the exception list as described in this guide and see if this helps to resolve the issue. Please note that you may also need to reinstall your RU Server - you can try backing up its data as described here and then preforming a complete uninstallation following this guide.

Hope that helps.

It hasn't any Antivirus or Windows Defender (Not included on Windows 7)

Even Reinstall Windows&RU Server same result

It seem New version RU Server not compatible with Synology VMM (or Old CPU)

All work well with VMWare but I want to use resource on my NAS

Edited:dateno1 - Oct 29, 2023 5:03:45 am EDT

Pauline, Support (Posts: 2862)

Oct 30, 2023 12:32:10 pm EDT

Hello,

Thank you for your message.

In this case, could you please send us the latest RU Server log files for a review? You can send the files to support@remoteutilities.com.

Looking forward to your reply .

dateno1, User (Posts: 14)

Oct 30, 2023 7:23:41 pm EDT

Support level: Starter

Pauline wrote:

Hello,

Thank you for your message.

In this case, could you please send us the latest RU Server log files for a review? You can send the files to support@remoteutilities.com .

Looking forward to your reply .

It crashed at run

No log created (I can't run any entry (Include Configuration (It mean I can't change log setting) )

Attached Files

Pauline, Support (Posts: 2862)

Oct 30, 2023 7:57:38 pm EDT

Hello,

Could you please clarify if RU Server worked on the same VM prior to updating it to version 3.3.5.0? If yes, then could you please double-check that the system running on your VM is a 64-bit OS as it's mentioned in the System Requirements on this page?

Looking forward to your reply.

dateno1, User (Posts: 14)

Oct 30, 2023 11:38:09 pm EDT

Support level: Starter

Pauline wrote:

Hello,

Could you please clarify if RU Server worked on the same VM prior to updating it to version 3.3.5.0? If yes, then could you please double-check that the system running on your VM is a 64-bit OS as it's mentioned in the System Requirements on this page?

Looking forward to your reply.

All work well with v3.3.2.0

Upgrade 3.3.2.0 -> 3.3.5.0 = Crash
Remove 3.3.2.0 -> install 3.3.5.0 = Crash
Create new 7 x64 VM -> install 3.3.5.0 = Crash
Create new 8.1 x64 VM -> install 3.3.5.0 = Crash
(10 x64 not tested yet but maybe same result)

Remove 3.3.5.0 -> install 3.3.2.0 = All work well again

Edited:dateno1 - Oct 30, 2023 11:59:53 pm EDT

Pauline, Support (Posts: 2862)

Oct 31, 2023 12:29:14 pm EDT

Hello,

Thank you for the clarification.

In this case, can you please export the Windows System Events logs following this guide. Please make sure that the logs include the time period of when you’ve experienced RU Server crashing. You can send the log file to support@remoteutilities.com.

Looking forward to your reply.

dateno1, User (Posts: 14)

Oct 31, 2023 7:45:46 pm EDT

Support level: Starter

It hasn't any RU Server Log or Registy Keys

System Event Viewer Log was sent by mail (by @naver.com, not @chol.com)

All logs from New VM (not old VM)

Attached Files

Edited:dateno1 - Oct 31, 2023 7:52:20 pm EDT

Pauline, Support (Posts: 2862)

Oct 31, 2023 8:00:04 pm EDT

Hello,

Thank you for the provided files.

I’ll forward the issue to our development department to see if they’re able to provide any input.

I’ll get back to you with an update on this shortly.

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