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Here is my viewer log (I replaced the pc name with PCX and my IP with x.x.x.x):

31-01-2023__15:28:43__774 Connection #455877. Connection to "PCX". Mode: <Authorization>. Connecting...
31-01-2023__15:28:43__775 InetConnection #455877. Internet connection to PCX (x.x.x.x:5655).
31-01-2023__15:28:43__795 InetConnection #455877. Method "Connect" - OK. PCX connected to ID server: x.x.x.x.
31-01-2023__15:28:44__769 InetConnection #455877 - PCX need. Server version: 0
31-01-2023__15:28:59__783 InetConnection #455877. Socket error. Name: "PCX", host: "x.x.x.x:5655". Exception class: "EIdReadTimeout". Message: "Read timed out.".
31-01-2023__15:28:59__784 Connection #455877. Connection to "PCX" failed. Mode: <Authorization>.
31-01-2023__15:28:59__785 Context #455877 removed. Mode: <Authorization>.

Anthony Falvo wrote:

Joshua Forester wrote:

This is ridiculous. I am having the exact same issue cannot login at all.

You are a paying subsriber please put in a support ticket

Already did

Down for me too.

FYI - I have  Windows 10 and 8.1  hosts.

It's 216.158.232.18. Tracert and ping fail to that ip address.

What's the server IP address in "PCX connected to ID server: x.x.x.x." ?

I have multiple clients in the NE US that are having issues, Some in CT, MA, and NY. This is one from NY:

31-01-2023__16:12:49__839 Connection #229111. Connection to "21B06MCC-1i7WWS Front Desk / Nicole". Mode: <Authorization>. Connecting...
31-01-2023__16:12:49__856 InetConnection #229111. Internet connection to 21B06MCC-1i7WWS Front Desk / Nicole (id71.remoteutilities.com:5655).
31-01-2023__16:12:49__887 InetConnection #229111. Method "Connect" - OK. 21B06MCC-1i7WWS Front Desk / Nicole connected to ID server: id71.remoteutilities.com.
31-01-2023__16:12:49__903 InetConnection #229111 - 21B06MCC-1i7WWS Front Desk / Nicole need. Server version: 70130
31-01-2023__16:12:49__903 InetConnection #229111. 21B06MCC-1i7WWS Front Desk / Nicole need to reconnect to 216.158.232.18.
31-01-2023__16:12:49__903 InetConnection #229111. Internet connection to 21B06MCC-1i7WWS Front Desk / Nicole (216.158.232.18:5655).
31-01-2023__16:12:49__903 InetConnection #229111. Method "Connect" - OK. 21B06MCC-1i7WWS Front Desk / Nicole connected to ID server: 216.158.232.18.
31-01-2023__16:12:50__847 InetConnection #229111 - 21B06MCC-1i7WWS Front Desk / Nicole need. Server version: 0
31-01-2023__16:12:51__533 Check ID Connection. Connecting...: "id71.remoteutilities.com:5655".
31-01-2023__16:12:51__536 Check ID Connection. Connected...: "id71.remoteutilities.com:5655".
31-01-2023__16:12:51__575 Check ID Connection. Request MsgTransportThread.Send. Host: "id71.remoteutilities.com:5655".
31-01-2023__16:12:52__565 Check ID Connection. After process message. Host: "id71.remoteutilities.com:5655". MsgCode: 10
31-01-2023__16:12:52__836 Check ID Connection. Exit: "id71.remoteutilities.com:5655".
31-01-2023__16:13:05__863 InetConnection #229111. Socket error. Name: "21B06MCC-1i7WWS Front Desk / Nicole", host: "216.158.232.18:5655". Exception class: "EIdReadTimeout". Message: "Read timed out.".
31-01-2023__16:13:05__863 Connection #229111. Connection to "21B06MCC-1i7WWS Front Desk / Nicole" failed. Mode: <Authorization>.
31-01-2023__16:13:05__863 Context #229111 removed. Mode: <Authorization>.
31-01-2023__16:13:08__926 Connection #416056. Connection to "21B06MCC-1i7WWS Front Desk / Nicole". Mode: <Authorization>. Connecting...
31-01-2023__16:13:08__927 InetConnection #416056. Internet connection to 21B06MCC-1i7WWS Front Desk / Nicole (216.158.232.18:5655).
31-01-2023__16:13:08__927 InetConnection #416056. Method "Connect" - OK. 21B06MCC-1i7WWS Front Desk / Nicole connected to ID server: 216.158.232.18.
31-01-2023__16:13:10__572 InetConnection #416056 - 21B06MCC-1i7WWS Front Desk / Nicole need. Server version: 0
31-01-2023__16:13:25__578 InetConnection #416056. Socket error. Name: "21B06MCC-1i7WWS Front Desk / Nicole", host: "216.158.232.18:5655". Exception class: "EIdReadTimeout". Message: "Read timed out.".
31-01-2023__16:13:25__578 Connection #416056. Connection to "21B06MCC-1i7WWS Front Desk / Nicole" failed. Mode: <Authorization>.
31-01-2023__16:13:25__578 Context #416056 removed. Mode: <Authorization>.
31-01-2023__16:13:28__593 Connection #377430. Connection to "21B06MCC-1i7WWS Front Desk / Nicole". Mode: <Authorization>. Connecting...
31-01-2023__16:13:28__593 InetConnection #377430. Internet connection to 21B06MCC-1i7WWS Front Desk / Nicole (216.158.232.18:5655).
31-01-2023__16:13:28__599 InetConnection #377430. Method "Connect" - OK. 21B06MCC-1i7WWS Front Desk / Nicole connected to ID server: 216.158.232.18.
31-01-2023__16:13:29__570 InetConnection #377430 - 21B06MCC-1i7WWS Front Desk / Nicole need. Server version: 0
31-01-2023__16:13:44__585 InetConnection #377430. Socket error. Name: "21B06MCC-1i7WWS Front Desk / Nicole", host: "216.158.232.18:5655". Exception class: "EIdReadTimeout". Message: "Read timed out.".
31-01-2023__16:13:44__585 Connection #377430. Connection to "21B06MCC-1i7WWS Front Desk / Nicole" failed. Mode: <Authorization>.
31-01-2023__16:13:44__585 Context #377430 removed. Mode: <Authorization>.
31-01-2023__16:13:51__550 Check ID Connection. Connecting...: "id71.remoteutilities.com:5655".
31-01-2023__16:13:51__575 Check ID Connection. Connected...: "id71.remoteutilities.com:5655".
31-01-2023__16:13:51__608 Check ID Connection. Request MsgTransportThread.Send. Host: "id71.remoteutilities.com:5655".

I can confirm that my ping and tracert failures are with host and remote in Massachusetts (via Comcast). But no other internet issues -- only with remote utilities.

Manuel Lopez wrote:

It's 216.158.232.18. Tracert and ping fail to that ip address.

What's the server IP address in "PCX connected to ID server: x.x.x.x." ?

This is the same one I have in the NY client connection as well