Manuel Lopez's community posts

Thank you Pauline. I emailed the host log to you separately.
The issue did not occur before switching to the new router. (I wonder if the issue may have to do with the new router  supporting ipv6 -- my very old router did not -- but may have nothing to do with it.)  Thank you.

This is only on windows 11. I always connect, but then I see repeated disconnections when connected to a remote win11 pc. This occurs ONLY when using the public server Internet-Id service (not when using direct connection, with or without a vpn). The drop is automatic when I switch between apps on the remote computer. I audited the firewall but it shows no dropped packets, blocked ports, or other issues (e.g. it shows successful connection on port 5655).  
Other remote programs I tested (that use a public server to get through NAT) do not have a problem.
I do have a new router -- eero Max 7. Anything you might suggest as far as testing to try to pinpoint the problem would be appreciated. Thank you.

Problem is fixed for me, thank you Conrad.

I can confirm that my ping and tracert failures are with host and remote in Massachusetts (via Comcast). But no other internet issues -- only with remote utilities.

It's 216.158.232.18. Tracert and ping fail to that ip address.

What's the server IP address in "PCX connected to ID server: x.x.x.x." ?

Here is my viewer log (I replaced the pc name with PCX and my IP with x.x.x.x):

31-01-2023__15:28:43__774 Connection #455877. Connection to "PCX". Mode: <Authorization>. Connecting...
31-01-2023__15:28:43__775 InetConnection #455877. Internet connection to PCX (x.x.x.x:5655).
31-01-2023__15:28:43__795 InetConnection #455877. Method "Connect" - OK. PCX connected to ID server: x.x.x.x.
31-01-2023__15:28:44__769 InetConnection #455877 - PCX need. Server version: 0
31-01-2023__15:28:59__783 InetConnection #455877. Socket error. Name: "PCX", host: "x.x.x.x:5655". Exception class: "EIdReadTimeout". Message: "Read timed out.".
31-01-2023__15:28:59__784 Connection #455877. Connection to "PCX" failed. Mode: <Authorization>.
31-01-2023__15:28:59__785 Context #455877 removed. Mode: <Authorization>.

I'm seeing the problem only with a Windows 11 host using Internet-ID, not a Windows 10 host. Is anyone experiencing it with a Windows 10 host?( --The alternative would be that only some Internet-IDs are affected, and not others, regardless of host OS.)

Same here, but only on Windows 11, not Windows 10. Using Internet ID. Log shows error code 1 but no other details.

Thanks, had been fixed as of version 1.373.1537.0:
https://www.makeuseof.com/how-to-fix-behaviorwin32hivezy-alert-windows-defender/

Actually, seems unrelated to Remote Utilities:

https://www.windowscentral.com/software-apps/windows-11/windows-defender-is-reporting-a-false-positive-threat-behaviorwin32hivezy-its-nothing-to-be-worried-about