Manuel Lopez's community posts

Problem is fixed for me, thank you Conrad.

I can confirm that my ping and tracert failures are with host and remote in Massachusetts (via Comcast). But no other internet issues -- only with remote utilities.

It's 216.158.232.18. Tracert and ping fail to that ip address.

What's the server IP address in "PCX connected to ID server: x.x.x.x." ?

Here is my viewer log (I replaced the pc name with PCX and my IP with x.x.x.x):

31-01-2023__15:28:43__774 Connection #455877. Connection to "PCX". Mode: <Authorization>. Connecting...
31-01-2023__15:28:43__775 InetConnection #455877. Internet connection to PCX (x.x.x.x:5655).
31-01-2023__15:28:43__795 InetConnection #455877. Method "Connect" - OK. PCX connected to ID server: x.x.x.x.
31-01-2023__15:28:44__769 InetConnection #455877 - PCX need. Server version: 0
31-01-2023__15:28:59__783 InetConnection #455877. Socket error. Name: "PCX", host: "x.x.x.x:5655". Exception class: "EIdReadTimeout". Message: "Read timed out.".
31-01-2023__15:28:59__784 Connection #455877. Connection to "PCX" failed. Mode: <Authorization>.
31-01-2023__15:28:59__785 Context #455877 removed. Mode: <Authorization>.

I'm seeing the problem only with a Windows 11 host using Internet-ID, not a Windows 10 host. Is anyone experiencing it with a Windows 10 host?( --The alternative would be that only some Internet-IDs are affected, and not others, regardless of host OS.)

Same here, but only on Windows 11, not Windows 10. Using Internet ID. Log shows error code 1 but no other details.

Thanks, had been fixed as of version 1.373.1537.0:
https://www.makeuseof.com/how-to-fix-behaviorwin32hivezy-alert-windows-defender/

Actually, seems unrelated to Remote Utilities:

https://www.windowscentral.com/software-apps/windows-11/windows-defender-is-reporting-a-false-positive-threat-behaviorwin32hivezy-its-nothing-to-be-worried-about

Windows Defender (windows 10, latest definitions) is preventing an upgrade from 7.1.6 to 7.1.7 of Remote utilities, flagging it as a virus:
Win32/Hive.ZY

I reported it as a mistaken detection but can you please confirm. Thank you.

Thank you.