Keith Hill's community posts

1:07 EST all my remote current connections dropped and now my address book shows all connections offline.  Something is up.  

I am coming from 68.93.142.24x subnet on AT&T GigaFiber and all other internet activity is functioning fine. I can see servers at the same network using RDP and login so I know it is not a local issue.

I use a large 55" 4K monitor and there are times when I use a tabbed view across the top half of my screen to connect to many systems at a time, performing updates, new software installs, etc. It is not uncommon for me to be in 15-20 systems at the same time, depends really on the remote site upload bandwidth.

When I open the initial window, or when a system restarts and brings the window back up the Remote Utilities windows readjusts to either a small thumbnail in the center of the screen, sometimes in a window about 200 x 200 pixels near the upper left, sometimes a 100% 1920 x 1080 HD screen sized window centered on monitor.  

I have used a third party add-in, AquaSnap to try to control program placement and had a high degree of success with many other programs, but not Remote Utilties host windows.  The behavior is the same with or without AquaSnap.

At times it is maddening, like a misbehaving child; is there any control we have in adjusting and setting a window?

Thanks in advance!

Keith

Remote Printing was uninstalled, I was able to reinstall it by overwriting the install using one click update when logged in locally to the system via Windows Remote Desktop.  I will test further, I have recreated the One Click and MSI Installers I use now that I have the email send working properly, so I can do a remote update that hopefully reenables/reinstalls the remote print function.

Mike G,
Thanks for the enlightment!  I did similar, To resolve the issue I created a free MS Live account, enabled 2FA using Authy Authenticator and then enabled App Specific password for the Remote Utilities Installer. The tests were successful sending using the same app password for the One-Click installer and MSI Installer I created.  

Hopefully this will help someone else.  It has not worked sending for me since 3/02/22 and has been frustrating.

Pauline wrote:

Hello Keith,

Thank you for your message.

Could you please try entering your full email address into the "Username", "From email" and "Destination email" fields (for example,  keith@nitro.com  or  example@gmail.com )? You can refer to this guide for more detailed instructions on setting up an SMTP server.

Hope that helps.

It does not work with gmail or google workspace accounts. The emails were fully formulated, I had redacted them and my IP address for security.

To resolve the issue I created a free MS Live account, enabled 2FA using Authy Authenticator and then enabled App Specific password for the Remote Utilities Installer. The tests were successful sending using the same app password for the One-Click installer and MSI Installer I created.  Hopefully this will help someone else.  It has not worked sending for me since 3/02/22 and has been frustrating.

After version 7.2.1.0 upgrade,  I am trying to create a new MSI installer, but the configurator is not allowing me to use gmail SMTP settings. I used to be able to allow "less secure" apps or could create a OTP / One Time Password for older apps but am no longer seeing that as an option as well.

What do I need to do to allow the configurator to send?  I am using my domain email that is hosted through Google Workspace?  I am using known good, verified credentials. See attachment

Keith

It was working for my client under 7.1.7.0 but is not long listed as an option.

What do I need to do to get remote printing functioning?  The client's bookkeeper works remote and is not able to process payments from Quickbooks securely without Remote Printing functionality.

Thanks in advance!

Keith

Manuel Lopez wrote:

It's 216.158.232.18. Tracert and ping fail to that ip address.

What's the server IP address in "PCX connected to ID server: x.x.x.x." ?

This is the same one I have in the NY client connection as well

I have multiple clients in the NE US that are having issues, Some in CT, MA, and NY. This is one from NY:

31-01-2023__16:12:49__839 Connection #229111. Connection to "21B06MCC-1i7WWS Front Desk / Nicole". Mode: <Authorization>. Connecting...
31-01-2023__16:12:49__856 InetConnection #229111. Internet connection to 21B06MCC-1i7WWS Front Desk / Nicole (id71.remoteutilities.com:5655).
31-01-2023__16:12:49__887 InetConnection #229111. Method "Connect" - OK. 21B06MCC-1i7WWS Front Desk / Nicole connected to ID server: id71.remoteutilities.com.
31-01-2023__16:12:49__903 InetConnection #229111 - 21B06MCC-1i7WWS Front Desk / Nicole need. Server version: 70130
31-01-2023__16:12:49__903 InetConnection #229111. 21B06MCC-1i7WWS Front Desk / Nicole need to reconnect to 216.158.232.18.
31-01-2023__16:12:49__903 InetConnection #229111. Internet connection to 21B06MCC-1i7WWS Front Desk / Nicole (216.158.232.18:5655).
31-01-2023__16:12:49__903 InetConnection #229111. Method "Connect" - OK. 21B06MCC-1i7WWS Front Desk / Nicole connected to ID server: 216.158.232.18.
31-01-2023__16:12:50__847 InetConnection #229111 - 21B06MCC-1i7WWS Front Desk / Nicole need. Server version: 0
31-01-2023__16:12:51__533 Check ID Connection. Connecting...: "id71.remoteutilities.com:5655".
31-01-2023__16:12:51__536 Check ID Connection. Connected...: "id71.remoteutilities.com:5655".
31-01-2023__16:12:51__575 Check ID Connection. Request MsgTransportThread.Send. Host: "id71.remoteutilities.com:5655".
31-01-2023__16:12:52__565 Check ID Connection. After process message. Host: "id71.remoteutilities.com:5655". MsgCode: 10
31-01-2023__16:12:52__836 Check ID Connection. Exit: "id71.remoteutilities.com:5655".
31-01-2023__16:13:05__863 InetConnection #229111. Socket error. Name: "21B06MCC-1i7WWS Front Desk / Nicole", host: "216.158.232.18:5655". Exception class: "EIdReadTimeout". Message: "Read timed out.".
31-01-2023__16:13:05__863 Connection #229111. Connection to "21B06MCC-1i7WWS Front Desk / Nicole" failed. Mode: <Authorization>.
31-01-2023__16:13:05__863 Context #229111 removed. Mode: <Authorization>.
31-01-2023__16:13:08__926 Connection #416056. Connection to "21B06MCC-1i7WWS Front Desk / Nicole". Mode: <Authorization>. Connecting...
31-01-2023__16:13:08__927 InetConnection #416056. Internet connection to 21B06MCC-1i7WWS Front Desk / Nicole (216.158.232.18:5655).
31-01-2023__16:13:08__927 InetConnection #416056. Method "Connect" - OK. 21B06MCC-1i7WWS Front Desk / Nicole connected to ID server: 216.158.232.18.
31-01-2023__16:13:10__572 InetConnection #416056 - 21B06MCC-1i7WWS Front Desk / Nicole need. Server version: 0
31-01-2023__16:13:25__578 InetConnection #416056. Socket error. Name: "21B06MCC-1i7WWS Front Desk / Nicole", host: "216.158.232.18:5655". Exception class: "EIdReadTimeout". Message: "Read timed out.".
31-01-2023__16:13:25__578 Connection #416056. Connection to "21B06MCC-1i7WWS Front Desk / Nicole" failed. Mode: <Authorization>.
31-01-2023__16:13:25__578 Context #416056 removed. Mode: <Authorization>.
31-01-2023__16:13:28__593 Connection #377430. Connection to "21B06MCC-1i7WWS Front Desk / Nicole". Mode: <Authorization>. Connecting...
31-01-2023__16:13:28__593 InetConnection #377430. Internet connection to 21B06MCC-1i7WWS Front Desk / Nicole (216.158.232.18:5655).
31-01-2023__16:13:28__599 InetConnection #377430. Method "Connect" - OK. 21B06MCC-1i7WWS Front Desk / Nicole connected to ID server: 216.158.232.18.
31-01-2023__16:13:29__570 InetConnection #377430 - 21B06MCC-1i7WWS Front Desk / Nicole need. Server version: 0
31-01-2023__16:13:44__585 InetConnection #377430. Socket error. Name: "21B06MCC-1i7WWS Front Desk / Nicole", host: "216.158.232.18:5655". Exception class: "EIdReadTimeout". Message: "Read timed out.".
31-01-2023__16:13:44__585 Connection #377430. Connection to "21B06MCC-1i7WWS Front Desk / Nicole" failed. Mode: <Authorization>.
31-01-2023__16:13:44__585 Context #377430 removed. Mode: <Authorization>.
31-01-2023__16:13:51__550 Check ID Connection. Connecting...: "id71.remoteutilities.com:5655".
31-01-2023__16:13:51__575 Check ID Connection. Connected...: "id71.remoteutilities.com:5655".
31-01-2023__16:13:51__608 Check ID Connection. Request MsgTransportThread.Send. Host: "id71.remoteutilities.com:5655".

Thanks for the reply.

Some have Avast, some Vipre Business, some with Bitdefender.

Some are clean OEM w10 installs, some were upgraded from W8.1 pro. It doesn't seem to affect any of my w7 installs, fwiw.

I can't find a consistent pattern, there is no other remote access software installed on most, though one that was a w8.1>w10 upgrade w Avast also has  [censored] installed.

Keith