Keith Hill's community posts

[Resolved] Jan 31 2023 DOWN!

Keith Hill, User (Posts: 4)

Jan 31, 2023 11:22:18 am EST

Manuel Lopez wrote:

It's 216.158.232.18. Tracert and ping fail to that ip address.
What's the server IP address in "PCX connected to ID server: x.x.x.x." ?

This is the same one I have in the NY client connection as well

[Resolved] Jan 31 2023 DOWN!

Keith Hill, User (Posts: 4)

Jan 31, 2023 11:18:29 am EST

Support level: Pro

I have multiple clients in the NE US that are having issues, Some in CT, MA, and NY. This is one from NY:

31-01-2023__16:12:49__839 Connection #229111. Connection to "21B06MCC-1i7WWS Front Desk / Nicole". Mode: <Authorization>. Connecting...
31-01-2023__16:12:49__856 InetConnection #229111. Internet connection to 21B06MCC-1i7WWS Front Desk / Nicole (id71.remoteutilities.com:5655).
31-01-2023__16:12:49__887 InetConnection #229111. Method "Connect" - OK. 21B06MCC-1i7WWS Front Desk / Nicole connected to ID server: id71.remoteutilities.com.
31-01-2023__16:12:49__903 InetConnection #229111 - 21B06MCC-1i7WWS Front Desk / Nicole need. Server version: 70130
31-01-2023__16:12:49__903 InetConnection #229111. 21B06MCC-1i7WWS Front Desk / Nicole need to reconnect to 216.158.232.18.
31-01-2023__16:12:49__903 InetConnection #229111. Internet connection to 21B06MCC-1i7WWS Front Desk / Nicole (216.158.232.18:5655).
31-01-2023__16:12:49__903 InetConnection #229111. Method "Connect" - OK. 21B06MCC-1i7WWS Front Desk / Nicole connected to ID server: 216.158.232.18.
31-01-2023__16:12:50__847 InetConnection #229111 - 21B06MCC-1i7WWS Front Desk / Nicole need. Server version: 0
31-01-2023__16:12:51__533 Check ID Connection. Connecting...: "id71.remoteutilities.com:5655".
31-01-2023__16:12:51__536 Check ID Connection. Connected...: "id71.remoteutilities.com:5655".
31-01-2023__16:12:51__575 Check ID Connection. Request MsgTransportThread.Send. Host: "id71.remoteutilities.com:5655".
31-01-2023__16:12:52__565 Check ID Connection. After process message. Host: "id71.remoteutilities.com:5655". MsgCode: 10
31-01-2023__16:12:52__836 Check ID Connection. Exit: "id71.remoteutilities.com:5655".
31-01-2023__16:13:05__863 InetConnection #229111. Socket error. Name: "21B06MCC-1i7WWS Front Desk / Nicole", host: "216.158.232.18:5655". Exception class: "EIdReadTimeout". Message: "Read timed out.".
31-01-2023__16:13:05__863 Connection #229111. Connection to "21B06MCC-1i7WWS Front Desk / Nicole" failed. Mode: <Authorization>.
31-01-2023__16:13:05__863 Context #229111 removed. Mode: <Authorization>.
31-01-2023__16:13:08__926 Connection #416056. Connection to "21B06MCC-1i7WWS Front Desk / Nicole". Mode: <Authorization>. Connecting...
31-01-2023__16:13:08__927 InetConnection #416056. Internet connection to 21B06MCC-1i7WWS Front Desk / Nicole (216.158.232.18:5655).
31-01-2023__16:13:08__927 InetConnection #416056. Method "Connect" - OK. 21B06MCC-1i7WWS Front Desk / Nicole connected to ID server: 216.158.232.18.
31-01-2023__16:13:10__572 InetConnection #416056 - 21B06MCC-1i7WWS Front Desk / Nicole need. Server version: 0
31-01-2023__16:13:25__578 InetConnection #416056. Socket error. Name: "21B06MCC-1i7WWS Front Desk / Nicole", host: "216.158.232.18:5655". Exception class: "EIdReadTimeout". Message: "Read timed out.".
31-01-2023__16:13:25__578 Connection #416056. Connection to "21B06MCC-1i7WWS Front Desk / Nicole" failed. Mode: <Authorization>.
31-01-2023__16:13:25__578 Context #416056 removed. Mode: <Authorization>.
31-01-2023__16:13:28__593 Connection #377430. Connection to "21B06MCC-1i7WWS Front Desk / Nicole". Mode: <Authorization>. Connecting...
31-01-2023__16:13:28__593 InetConnection #377430. Internet connection to 21B06MCC-1i7WWS Front Desk / Nicole (216.158.232.18:5655).
31-01-2023__16:13:28__599 InetConnection #377430. Method "Connect" - OK. 21B06MCC-1i7WWS Front Desk / Nicole connected to ID server: 216.158.232.18.
31-01-2023__16:13:29__570 InetConnection #377430 - 21B06MCC-1i7WWS Front Desk / Nicole need. Server version: 0
31-01-2023__16:13:44__585 InetConnection #377430. Socket error. Name: "21B06MCC-1i7WWS Front Desk / Nicole", host: "216.158.232.18:5655". Exception class: "EIdReadTimeout". Message: "Read timed out.".
31-01-2023__16:13:44__585 Connection #377430. Connection to "21B06MCC-1i7WWS Front Desk / Nicole" failed. Mode: <Authorization>.
31-01-2023__16:13:44__585 Context #377430 removed. Mode: <Authorization>.
31-01-2023__16:13:51__550 Check ID Connection. Connecting...: "id71.remoteutilities.com:5655".
31-01-2023__16:13:51__575 Check ID Connection. Connected...: "id71.remoteutilities.com:5655".
31-01-2023__16:13:51__608 Check ID Connection. Request MsgTransportThread.Send. Host: "id71.remoteutilities.com:5655".

Issues with Hosts after Windows 8, 10 updates affecting Client host settings

Keith Hill, User (Posts: 4)

Dec 18, 2015 2:31:59 am EST

Support level: Pro

Thanks for the reply.

Some have Avast, some Vipre Business, some with Bitdefender.

Some are clean OEM w10 installs, some were upgraded from W8.1 pro. It doesn't seem to affect any of my w7 installs, fwiw.

I can't find a consistent pattern, there is no other remote access software installed on most, though one that was a w8.1>w10 upgrade w Avast also has [censored] installed.

Keith

Edited:Keith Hill - Dec 18, 2015 2:33:34 am EST

Issues with Hosts after Windows 8, 10 updates affecting Client host settings

Keith Hill, User (Posts: 4)

Dec 17, 2015 2:40:50 pm EST

Support level: Pro

I have been having trouble with random different client hosts losing their Internet-ID, occasionally it seems the Usoris Remote Host has been removed though it still shows as installed in programs but it won't find the files to let me uninstall.

Most of these were created with a customized installer that emailed me a connection code. Sometimes I can restart the host and get it to come back, but most of the time it seems to be the loss of it's Internet-ID. I am using the standard Usoris server.

Any Thoughts on what's causing these odd anomalies, and what I can do to prevent them in the future?

Thanks in advance,

Keith